Front Desk Staff

Confidential; Denpasar; On-site; IDR 72,540,000 - 100,440,000; Full time

Job summary

Confidential in Bali seeks a Front Desk/Receptionist to welcome guests, manage calls and mail, and support basic office operations. This role ensures a positive first impression and smooth daily workflows at the front desk.

The ideal candidate has 1–2 years in front office or hospitality, strong Indonesian with good English, and is comfortable with Google Workspace and MS Office. Weekend and night shifts in Denpasar (WFO) are required.

Qualifications

• Diploma or bachelor’s degree in any major (hospitality preferred).
• 1–2 years of front office or hospitality experience.
• Proficient in Indonesian; good command of English (written and spoken).
• Experience in BPO or gaming industry is a plus.
• Proficient with Google Workspace apps and Microsoft Office.
• Willing to work weekends, holidays, and night shifts.
• Willing to be placed in Denpasar, Bali (WFO).

Responsibilities

• Greet guests, clients and visitors in a friendly, professional manner and manage guest logbooks per security procedures.
• Handle incoming calls, transfer to extensions or departments, and record/forward messages with proper etiquette.
• Manage, receive, and distribute mail, documents and packages in an organized way.
• Provide basic information to guests and internal personnel regarding facility operations.
• Support basic facility administration using Word, Excel, and Outlook.
• Keep lobby and front desk clean, tidy, and secure per grooming standards.
• Coordinate with Facilities team regarding issues, supplies, and maintenance.

Skills

Front Office

Customer Service

Reception

English proficiency

Education

D3 or S1 degree

Tools

Microsoft Office

Google Workspace

Job description

Summary :

Responsible for managing the front desk area, welcoming and serving professional guests/visitors, handling incoming and outgoing communication channels (calls, emails, and correspondence), and supporting basic office administration and facility operations to ensure a positive company image and smooth daily office workflow.

Job Descriptions :

1. 1. Greet guests, clients, and visitors in a friendly, professional manner, and manage guest logbooks in compliance with security procedures.
2. 2. Handle incoming calls, transfer them to the appropriate extensions or departments, and record/forward messages promptly and accurately using proper phone etiquette.
3. 3. Manage, record, receive, and distribute incoming and outgoing mail, documents, and packages in an organized manner.
4. 4. Provide basic general information to guests and internal personnel regarding facility operations and building coordination lines.
5. 5. Support basic facility administrative tasks, including operating Microsoft Office applications (Word, Excel, Outlook) for routine logging and reporting.
6. 6. Ensure the lobby and front desk areas are clean, tidy, presentable, and secure in accordance with company grooming and aesthetic standards.
7. 7. Coordinate with the Facilities team (FM/FM Lead) regarding issue reporting, front office supply needs, and common area maintenance.

Requirements :

1. 1. Minimum Associate Degree (D3) or Bachelor's Degree (S1) in any major (Communication, Languages, Hospitality, or Tourism preferred)
2. 2. Minimum 1-2 years of experience in Front Office, Customer Service, Receptionist, or Hospitality roles.
3. 3. Proficient in spoken and written Indonesian, with good command of English (both spoken and written email correspondence).
4. 4. Experience in the BPO or gaming industry is an advantage.
5. 5. Proficient in operating Google Workplace App (Sheet, Slides, Mail), managing visitor logbooks, and handling incoming/outgoing document traffic.
6. 6. Willing to work on weekends, public holidays, and shifting schedules including night shifts.
7. 7. Willing to be placed in Denpasar, Bali (WFO).