Front Desk & Guest Relations Specialist

Travel + Leisure Co.; Indonesia; On-site; IDR 33,480,000 - 55,800,000; Full time

Job summary

Travel + Leisure Co. is seeking a friendly Receptionist to be the first point of contact for guests and associates at our Indonesia-based office. You will manage inbound mail, phone calls, messages and visitors, using strong verbal and written English daily.

Responsibilities include coordinating letters and schedules, performing member Welcome Calls, processing documents with Merlin, Word and Excel, and supporting AVC Resort Operations with daily reports and inquiries.

Qualifications

• Strong verbal and written English skills required.
• Greet visitors and handle inquiries professionally.
• Assist with mail, calls, and administrative tasks.

Responsibilities

• Answer and redirect inbound phone calls.
• Receive and distribute packages.
• Direct visitor inquiries to AVC contacts.
• Make daily Welcome Calls to AVC members and guests.
• Assist with department enquiries and information distribution.
• Provide daily arrival and room reports to Resort Operations staff.
• Re-confirm expected AVC Asia arrivals daily.
• Scan Accounts Payable and AHPP paperwork timely.
• Prepare daily Welcome Letters for arrivals.

Skills

English

Phone etiquette

Customer service

Tools

Merlin

Word

Excel

Job description

Travel + Leisure Co. is seeking a friendly Receptionist to be the first point of contact for guests and associates at our Indonesia-based office. You will manage inbound mail, phone calls, messages and visitors, using strong verbal and written English daily.

Responsibilities include coordinating letters and schedules, performing member Welcome Calls, processing documents with Merlin, Word and Excel, and supporting AVC Resort Operations with daily reports and inquiries.