Receptionist-2

Travel + Leisure Co.; Indonesia; On-site; IDR 33,480,000 - 55,800,000; Full time

Job summary

Travel + Leisure Co. is seeking a friendly Receptionist to be the first point of contact for guests and associates at our Indonesia-based office. You will manage inbound mail, phone calls, messages and visitors, using strong verbal and written English daily.

Responsibilities include coordinating letters and schedules, performing member Welcome Calls, processing documents with Merlin, Word and Excel, and supporting AVC Resort Operations with daily reports and inquiries.

Qualifications

• Strong verbal and written English skills required.
• Greet visitors and handle inquiries professionally.
• Assist with mail, calls, and administrative tasks.

Responsibilities

• Answer and redirect inbound phone calls.
• Receive and distribute packages.
• Direct visitor inquiries to AVC contacts.
• Make daily Welcome Calls to AVC members and guests.
• Assist with department enquiries and information distribution.
• Provide daily arrival and room reports to Resort Operations staff.
• Re-confirm expected AVC Asia arrivals daily.
• Scan Accounts Payable and AHPP paperwork timely.
• Prepare daily Welcome Letters for arrivals.

Skills

English

Phone etiquette

Customer service

Tools

Merlin

Word

Excel

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRIMARY PURPOSE OF THE POSITION:

Receptionist is the first point of contact. Key tasks require you to manage inboundmail, phone calls, messages and visitors to the office. On the phones and in person, your strong verbal and writtenEnglish language skills will be in high demand on a daily basis. You will prepare and distribute letters and schedules,perform member Welcome Calls, scan & file accounts payable documents.You will use computer systems (Merlin, Word, Excel and others) and office equipment in your daily requirements.

KEY RESPONSIBILITIES:

• Answer and redirect inbound phone calls.
• Receive and distribute or send packages by post or courier to the correct recipients.
• Direct all in-person visitor enquiries to the appropriate AVC contacts.
• Make the daily Welcome Calls to AVC members and guests, escalating issues quickly and following upuncontacted members and guests regularly to maximize feedback.
• Assist with various Novotel Nusa Dua department enquiries and information/docket distribution asrequired.
• Provide AVC Resort Operations staff with the daily arrival and vacant rooms for their inspection, thenupdate the report at the end of each day.
• Re-confirm expected AVC Asia arrivals daily.
• Scanning AVC Accounts Payable and AHPP paperwork in a timely manner to minimize backlogs.
• Make daily Welcome Letters for arrivals and pass to the Novotel housekeeping team for distribution.
• General operational administration as directed.

KEY WH&S RESPONSIBILITIES:

• Take reasonable care for the safety of self, visitors and others in the workplace.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.