Front Desk & Guest Services Specialist

H-ostel Bali; Kuta; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

H-ostel Bali in Bali, Indonesia is seeking a friendly front desk receptionist to welcome guests and manage inquiries. You will be the first point of contact for visitors, clients, and vendors, answer calls, screen them, and forward appropriately, while keeping the reception area neat.

You will support scheduling, handle mail and documents, assist in administrative tasks, and help maintain a smooth visitor experience.

Qualifications

• Experience in front office, receptionist, administration, or customer service is advantageous.
• Proficient in Microsoft Office applications.
• Able to operate standard office equipment.
• Professional, neat, and approachable appearance.
• Strong communication and interpersonal skills.
• Proactive, responsible, and able to work with minimal supervision.
• Good organizational skills and attention to detail.
• Able to manage multiple assignments effectively.
• Service-minded with a positive visitor experience.
• Willing to support both operational and administrative tasks.

Responsibilities

• Greet visitors and provide assistance in a professional and friendly manner.
• Serve as the first point of contact for guests, clients, and vendors.
• Answer, screen, and forward incoming calls appropriately.
• Manage visitor flow and direct individuals to the correct department or personnel.
• Maintain the reception and front office area in a neat and organized condition.
• Provide information and respond to general inquiries via direct interaction, telephone, or email.
• Handle incoming mail, packages, and office documents.
• Support scheduling of appointments, meetings, and internal coordination.
• Monitor office stationery and front office supply availability.
• Assist in preparing administrative documents, reports, and records.
• Support filing, data entry, document copying, and other daily administrative tasks.
• Ensure front office procedures are followed properly, including visitor registration and office access control.

Skills

Front desk

Customer service

MS Office

Communication

Multitasking

Tools

Microsoft Office

Job description

H-ostel Bali in Bali, Indonesia is seeking a friendly front desk receptionist to welcome guests and manage inquiries. You will be the first point of contact for visitors, clients, and vendors, answer calls, screen them, and forward appropriately, while keeping the reception area neat.

You will support scheduling, handle mail and documents, assist in administrative tasks, and help maintain a smooth visitor experience.