Receptionist-2

PT Travel and Leisure Indonesia; Indonesia; On-site; IDR 42,408,000 - 66,960,000; Full time

Job summary

Travel + Leisure Co. is seeking a professional receptionist to be the first point of contact in our Indonesia office. You will manage inbound mail, phone calls, messages and visitors, using strong English verbal and written communication daily.

You will prepare letters and schedules, scan and file accounts payable documents, and assist with Welcome Calls and front desk inquiries. Proficiency with Merlin, Word, and Excel is required to keep daily operations running smoothly.

Qualifications

• Strong English verbal and written communication skills.
• Experience handling inbound mail, phone calls, messages and visitors.
• Proficiency with standard office software including Merlin, Word and Excel.

Responsibilities

• Answer and redirect inbound phone calls.
• Receive and distribute mail and packages.
• Direct in-person visitor enquiries to appropriate contacts.
• Make daily Welcome Calls to members and guests and follow up as needed.
• Assist with department enquiries and information distribution.
• Provide daily arrival and room status updates to operations teams.
• Re-confirm expected arrivals daily.
• Scan and file Accounts Payable documents promptly.
• Prepare daily Welcome Letters for arrivals and coordinate distribution.
• Perform general administrative tasks as required.

Skills

English proficiency

Verbal communication

Reception duties

Tools

Merlin

Word

Excel

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRIMARY PURPOSE OF THE POSITION: Receptionist is the first point of contact. Key tasks require you to manage inbound mail, phone calls, messages and visitors to the office. On the phones and in person, your strong verbal and written English language skills will be in high demand on a daily basis. You will prepare and distribute letters and schedules, perform member Welcome Calls, scan & file accounts payable documents. You will use computer systems (Merlin, Word, Excel and others) and office equipment in your daily requirements.

KEY RESPONSIBILITIES

• Answer and redirect inbound phone calls.
• Receive and distribute or send packages by post or courier to the correct recipients.
• Direct all in-person visitor enquiries to the appropriate AVC contacts.
• Make the daily Welcome Calls to AVC members and guests, escalating issues quickly and following up uncontacted members and guests regularly to maximize feedback.
• Assist with various Novotel Nusa Dua department enquiries and information/docket distribution as required.
• Provide AVC Resort Operations staff with the daily arrival and vacant rooms for their inspection, then update the report at the end of each day.
• Re-confirm expected AVC Asia arrivals daily.
• Scanning AVC Accounts Payable and AHPP paperwork in a timely manner to minimize backlogs.
• Make daily Welcome Letters for arrivals and pass to the Novotel housekeeping team for distribution.
• General operational administration as directed.

KEY WH&S RESPONSIBILITIES

Take reasonable care for the safety of self, visitors and others in the workplace.

Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.