Front Desk & Guest Experience Specialist

Travel + Leisure Co.; Provinsi Bali; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Travel + Leisure Co. in Bali, Indonesia, is seeking a Receptionist to be the first point of contact for visitors and calls.

Strong English verbal and written skills are required to manage inquiries and prepare documents using office software such as Merlin, Word, and Excel. Daily tasks include handling mail, calls, visitor inquiries, and Welcome Calls to AVC members and guests, with collaboration across departments.

Responsibilities

• Answer and redirect inbound phone calls.
• Receive and distribute or send packages by post or courier to the correct recipients.
• Direct all in-person visitor enquiries to the appropriate AVC contacts.
• Make the daily Welcome Calls to AVC members and guests, escalating issues quickly and following up uncontacted members and guests regularly to maximize feedback.
• Assist with various Novotel Nusa Dua department enquiries and information/docket distribution as required.
• Provide AVC Resort Operations staff with the daily arrival and vacant rooms for their inspection, then update the report at the end of each day.
• Re-confirm expected AVC Asia arrivals daily.
• Scanning AVC Accounts Payable and AHPP paperwork in a timely manner to minimize backlogs.
• Make daily Welcome Letters for arrivals and pass to the Novotel housekeeping team for distribution.
• General operational administration as directed.
• Take reasonable care for the safety of self, visitors and others in the workplace.

Job description

Travel + Leisure Co. in Bali, Indonesia, is seeking a Receptionist to be the first point of contact for visitors and calls.

Strong English verbal and written skills are required to manage inquiries and prepare documents using office software such as Merlin, Word, and Excel. Daily tasks include handling mail, calls, visitor inquiries, and Welcome Calls to AVC members and guests, with collaboration across departments.