Front Desk Receptionist

Eden the Residence at Sea Bali; Provinsi Bali; On-site; IDR 39,060,000 - 72,540,000; Full time

Job summary

Eden the Residence at Sea Bali in Seminyak, Bali, seeks a warm, professional Front Desk Receptionist to welcome guests, manage check‑in/out, and handle reservations on site.

You will coordinate with housekeeping, maintain guest records, process payments, and provide accurate information about resort services and local attractions, ensuring courteous service at all times. This is a full‑time, on‑site role requiring weekend/holiday flexibility.

Qualifications

• Strong customer service and communication skills.
• Experience with receptionist duties and front desk operations.
• Proficient phone etiquette and clerical skills.
• Ability to work full-time on-site, with shifts including weekends and holidays.
• Basic computer literacy and familiarity with booking or property management systems.
• Previous hospitality, hotel, or resort experience is advantageous.
• Detail-oriented, organized, and able to manage multiple tasks calmly.
• Conversational English; Indonesian or other languages are beneficial.

Responsibilities

• Greet guests and manage check-in and check-out procedures.
• Handle reservations and respond to inquiries in person, by phone, and by email.
• Maintain guest records and process payments.
• Coordinate with housekeeping and other departments.
• Ensure lobby and reception area are presentable at all times.
• Provide information about resort services and local attractions.
• Address guest requests and concerns promptly.

Skills

Customer service

Front desk operations

Phone etiquette

Clerical skills

Attention to detail

Multitasking

Hospitality experience

English proficiency

Job description

Company Description

Eden the Residence at Sea Bali is a boutique resort located in the heart of Seminyak, one of Bali’s most vibrant beachside destinations. The property features 12 private villas, offering 3- and 5-bedroom accommodations designed for comfort, privacy, and a luxury stay experience. Guests enjoy personalized service in a relaxed, upscale environment, with easy access to local restaurants, shops, and nightlife. The resort focuses on creating memorable stays through attentive hospitality and well-maintained facilities, making it an appealing workplace for professionals who value service excellence.

Role Description

The Front Desk Receptionist is a full‑time, on‑site role based at Eden the Residence at Sea Bali in Bali, Indonesia. This role is responsible for greeting guests, managing check‑in and check‑out procedures, handling reservations, and responding to inquiries in person, by phone, and via email. Day‑to‑day tasks include maintaining guest records, processing payments, coordinating with housekeeping and other departments, and ensuring the lobby and reception area are presentable at all times. The receptionist will provide information about resort services and local attractions, address guest requests and concerns promptly, and support general administrative and clerical activities. The role requires consistent professionalism, attention to detail, and a strong focus on delivering courteous and efficient customer service.

Qualifications

• Strong customer service and communication skills, with the ability to interact clearly, politely, and professionally with guests and colleagues.
• Experience with receptionist duties and front desk operations, including check‑in/check‑out processes and reservation handling.
• Proficient phone etiquette and clerical skills, such as answering calls, managing inquiries, and maintaining accurate records.
• Ability to work full‑time on‑site, with flexibility for shifts, weekends, and holidays as needed.
• Basic computer literacy and familiarity with booking or property management systems is preferred.
• Previous experience in hospitality, hotel, or resort settings is an advantage.
• Detail‑oriented, organized, and able to manage multiple tasks while maintaining a calm and welcoming demeanor.
• Conversational proficiency in English; additional language skills such as Indonesian or other foreign languages are beneficial.