Front Desk & Guest Experience Coordinator

PT Travel and Leisure Indonesia; Indonesia; On-site; IDR 42,408,000 - 66,960,000; Full time

Job summary

Travel + Leisure Co. is seeking a professional receptionist to be the first point of contact in our Indonesia office. You will manage inbound mail, phone calls, messages and visitors, using strong English verbal and written communication daily.

You will prepare letters and schedules, scan and file accounts payable documents, and assist with Welcome Calls and front desk inquiries. Proficiency with Merlin, Word, and Excel is required to keep daily operations running smoothly.

Qualifications

• Strong English verbal and written communication skills.
• Experience handling inbound mail, phone calls, messages and visitors.
• Proficiency with standard office software including Merlin, Word and Excel.

Responsibilities

• Answer and redirect inbound phone calls.
• Receive and distribute mail and packages.
• Direct in-person visitor enquiries to appropriate contacts.
• Make daily Welcome Calls to members and guests and follow up as needed.
• Assist with department enquiries and information distribution.
• Provide daily arrival and room status updates to operations teams.
• Re-confirm expected arrivals daily.
• Scan and file Accounts Payable documents promptly.
• Prepare daily Welcome Letters for arrivals and coordinate distribution.
• Perform general administrative tasks as required.

Skills

English proficiency

Verbal communication

Reception duties

Tools

Merlin

Word

Excel

Job description

Travel + Leisure Co. is seeking a professional receptionist to be the first point of contact in our Indonesia office. You will manage inbound mail, phone calls, messages and visitors, using strong English verbal and written communication daily.

You will prepare letters and schedules, scan and file accounts payable documents, and assist with Welcome Calls and front desk inquiries. Proficiency with Merlin, Word, and Excel is required to keep daily operations running smoothly.