Villa Front Desk & Guest Services Associate

PT. Hood Villas Real Estate; Kuta Selatan; On-site; IDR 72,000,000 - 96,000,000; Full time

Job summary

PT. Hood Villas Real Estate in Bali is seeking a Front Office Receptionist to warmly welcome guests, manage check-in/check-out, and provide information on villa facilities and services.

You will handle reservations and payments, coordinate with housekeeping and maintenance, and ensure data privacy and adherence to villa SOP. The role requires strong communication, a neat appearance, and the ability to work shifts, weekends, and public holidays.

Qualifications

• Minimum SMA/SMK education level.
• Minimum 1 year experience as Receptionist/Front Office in villa, hotel, or resort (preferred).
• Strong communication and customer service skills.
• Able to use computer, email, WhatsApp, and reservation/POS systems.
• Neat and professional appearance.
• Friendly, polite, confident, detail-oriented, honest, disciplined, and responsible.
• Able to handle complaints well.
• Able to work independently and in a team.
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Welcome and serve guests with friendliness and professionalism
• Handle check-in and check-out processes
• Provide information regarding villa facilities and services
• Handle reservations, payments, and guest requests
• Coordinate with Housekeeping, Villa Attendant, Maintenance, and Villa Manager
• Handle guest complaints appropriately
• Maintain guest data and privacy
• Front office admin and operations per villa SOP

Skills

Communication

Customer Service

Teamwork

Problem Solving

Education

High School Diploma (SMA/SMK)

Tools

Reservation System

POS System

Job description

PT. Hood Villas Real Estate in Bali is seeking a Front Office Receptionist to warmly welcome guests, manage check-in/check-out, and provide information on villa facilities and services.

You will handle reservations and payments, coordinate with housekeeping and maintenance, and ensure data privacy and adherence to villa SOP. The role requires strong communication, a neat appearance, and the ability to work shifts, weekends, and public holidays.