Front Desk & Guest Experience Associate

PT OTA INDONESIA; Klaten; On-site; IDR 39,060,000 - 55,800,000; Full time

Job summary

OTAZEN in Indonesia invites a friendly receptionist to be the first point of contact for guests, clients, and staff. You will manage front-desk operations, greeting visitors, handling calls, and supporting basic office administration.

The role requires a tidy, professional appearance, good communication skills in Indonesian and basic English, and the ability to multitask in a fast-paced environment. Fresh graduates are welcome to apply, with training provided.

Qualifications

• Minimum 1 year of receptionist or front-office experience; fresh graduates welcome.
• Well-groomed and able to communicate professionally with guests and staff.
• Good verbal and written communication; basic English.
• Proficient in Microsoft Word and Excel.
• Well-organized and detail-oriented; able to multitask.
• Able to maintain confidentiality and professionalism at all times.

Responsibilities

• Welcome and attend to guests, clients, and visitors in a professional and friendly manner; direct them to the appropriate person or department.
• Handle incoming calls, emails, and general inquiries; forward as needed.
• Manage reception area; maintain guest logbooks, visitor badges, and meeting room scheduling.
• Receive, sort, and distribute mail and deliveries; coordinate outgoing mail/courier needs.
• Support basic administrative tasks; data entry, filing, and document preparation as needed.
• Coordinate with internal departments for office supply needs and facility-related matters.
• Maintain a clean, presentable reception area at all times.
• Assist in coordinating internal events, meetings, or guest visits.

Skills

Customer service

Communication

Organization

Confidentiality

Multitasking

Education

SMA/SMK sederajat or D3 in any field

Tools

Microsoft Office

Job description

OTAZEN in Indonesia invites a friendly receptionist to be the first point of contact for guests, clients, and staff. You will manage front-desk operations, greeting visitors, handling calls, and supporting basic office administration.

The role requires a tidy, professional appearance, good communication skills in Indonesian and basic English, and the ability to multitask in a fast-paced environment. Fresh graduates are welcome to apply, with training provided.