Guest Experience Specialist | Front Desk & Visitor Liaison

PwC; Indonesia; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Barista skill encouraged

Friendly, professional environment

Job summary

PwC Indonesia seeks a Guest Relation Staff to be the first point of contact for clients, visitors and staff at our office, ensuring a warm, professional welcome. You will greet and direct guests, manage visitor logs, and coordinate with hosts while maintaining a neat reception area and delivering a positive first impression in line with PwC’s standards.

Fluency in English or other languages, a friendly demeanor, and a Diploma 3 in hospitality or communications are valued for building rapport and

Qualifications

• Candidate must possess minimum Diploma 3 degree, preferably from hospitality management, communication study.
• Preferable have a barista skill
• Fluent in English / Japanese / Mandarin
• At least 1 year of working experience, preferable in 4/5 stars hotel or bank
• Have a good personality and attractive
• Consistent, professional dress and manner
• Honest, discipline and have good attitude
• Good knowledge on Ms Office
• Proficient in using technology/gadgets
• Good management skills

Responsibilities

• Greets and directs all visitors with enthusiasm, professionalism and courtesy.
• Provides very positive and professional first impression to visitors.
• Notify the appropriate party of the visitor arrival promptly and politely.
• Directs guests and clients to the waiting area.
• Establishes a strong rapport with clients, vendors and visitors.
• Adheres to company policies and procedures, following all safety and security protocols.
• Maintains records for visitor logs, records employee moves and manages visitor belongings if necessary.
• Keeps reception area and all related areas neat and orderly.

Skills

Fluent English

Fluent Japanese

Fluent Mandarin

Barista

Hospitality mindset

Education

Diploma 3 in Hospitality Management/Communications

Tools

MS Office

Job description

PwC Indonesia seeks a Guest Relation Staff to be the first point of contact for clients, visitors and staff at our office, ensuring a warm, professional welcome. You will greet and direct guests, manage visitor logs, and coordinate with hosts while maintaining a neat reception area and delivering a positive first impression in line with PwC’s standards.

Fluency in English or other languages, a friendly demeanor, and a Diploma 3 in hospitality or communications are valued for building rapport and