Front Desk

PT. Harapan Graha Niaga; Jakarta Utara; On-site; IDR 50,220,000 - 78,120,000; Full time

Benefits offered by this job

Staff discounts

Employee benefits

Career development

Job summary

PT. Harapan Graha Niaga in Central Jakarta is seeking a dedicated Front Desk professional for a full-time role as the first point of contact for guests. You will create a welcoming atmosphere and ensure exceptional experiences from arrival to departure.

Key duties include check-ins/outs, reservations management, handling inquiries, and coordinating with housekeeping and other departments. Fluent English and a professional demeanor are essential; weekend availability is required.

Qualifications

• Experience in front desk or guest services in hospitality.
• Excellent communication with diverse guests.
• Fluent English; other languages helpful.
• Willing to work weekends and holidays.

Responsibilities

• Greet guests and visitors with a warm, professional demeanor.
• Process check-ins and check-outs accurately.
• Manage reservations, amendments and cancellations.
• Respond to inquiries and provide local information.
• Handle complaints professionally and resolve issues.
• Maintain a clean, organized front desk area at all times.
• Answer calls and direct to appropriate departments.
• Process payments and manage guest accounts.
• Coordinate with housekeeping and maintenance teams.
• Keep up-to-date knowledge of hotel services and local info.
• Update guest records and reservation systems accurately.

Skills

Front desk experience

Communication skills

Organization

Hotel software

English fluency

Professional appearance

Customer service

Problem solving

Tools

PMS software

Reservation software

Job description

About the role

We are seeking a dedicated and professional Front Desk representative to join PT. Harapan Graha Niaga in Central Jakarta. This is a full-time position that serves as the crucial first point of contact for our guests and visitors. As a Front Desk professional, you will be instrumental in creating a welcoming atmosphere and ensuring exceptional guest experiences from the moment they arrive. This role is essential to our hospitality operations, directly impacting guest satisfaction and the reputation of our establishment.

Key responsibilities

• Greet guests and visitors with a warm, professional demeanour upon arrival and departure
• Process guest check-ins and check-outs efficiently, ensuring accuracy in all administrative procedures
• Manage room reservations, amendments and cancellations with attention to detail
• Respond promptly to guest inquiries and requests, providing information about facilities, services and local attractions
• Handle guest complaints and concerns professionally, working towards swift and satisfactory resolutions
• Maintain the front desk area to ensure it is clean, organised and welcoming at all times
• Manage incoming calls and direct them to appropriate departments or team members
• Process payments and manage guest accounts, ensuring financial accuracy
• Coordinate with housekeeping, maintenance and other departments to address guest needs
• Maintain comprehensive knowledge of hotel services, amenities and local information
• Update and maintain guest records and reservation systems accurately

What we're looking for

• Proven experience working in a front desk or guest services role within the hospitality industry
• Excellent communication skills with the ability to interact professionally with guests from diverse backgrounds
• Strong organisational abilities and attention to detail
• Proficiency with hotel management systems and reservation software
• Fluency in English; additional languages are highly desirable
• Professional appearance and demeanour
• Ability to remain calm and composed in high-pressure situations
• Strong problem-solving skills and a guest-centric approach to service
• Reliable, punctual and committed to maintaining high service standards
• Customer service certification or relevant hospitality training is preferred

Willing to work weekends and public holidays.

Comfortable working 12:00 PM – 11:00 PM (10 working hours per shift, including break).

What we offer

• Competitive salary and benefits package
• Opportunities for professional development and career advancement within the hospitality sector
• A supportive and collaborative working environment
• Training and support to develop your skills in guest services excellence
• Staff discounts and employee benefits
• Work within a reputable and established hospitality organisation

About us

PT. Harapan Graha Niaga is a respected hospitality organisation committed to delivering exceptional service and memorable experiences to our guests. We take pride in our professional standards, attention to detail and dedication to creating welcoming environments where guests feel valued and cared for. Our team is passionate about hospitality and committed to continuous improvement in all aspects of our operations. We believe in fostering a positive workplace culture where our employees are valued and supported in their professional growth.