Assistant Front Office Manager

Pullman Hotels & Resorts; Indonesia; On-site; IDR 89,280,000 - 133,920,000; Full time

Benefits offered by this job

Discounted Accor hotel rates

Professional development programs

Career growth opportunities

ESG and community initiatives

Job summary

Pullman Jakarta Central Park is seeking an Assistant Front Office Manager / Duty Manager to assist the Front Office Manager in organizing the team, coordinating with departments, and driving service excellence.

You will welcome VIP guests, uphold service standards, and remain visible in the lobby and hotel areas to ensure guest satisfaction and loyalty throughout their stay.

Qualifications

• Minimum 2-3 years previous experience within similar role as Assistant Front Office and/or Duty Manager.
• Proven ability to lead by example with strong written and verbal communication in Bahasa Indonesia and English.
• Good knowledge of Front Office operation and hotel service standards.

Responsibilities

• Lead and manage all aspects of the Rooms department and ensure service standards are followed.
• Personally welcome VIP guests in a polite and attentive manner.
• Be regularly available in the hotel lobby, reception and hotel area as needed.
• Develop high quality relationships with guests to encourage loyalty throughout their stay.
• Anticipate guests' needs and respond accordingly.
• Ensure the team adopts the required service behaviors.
• Handle any guest complaints not resolved by team members.
• Review discrepancies reports from Housekeeping and manage room moves when required.

Tools

Opera V5/Opera Cloud

Job description

Company Description

Pullman Jakarta Central Park is a 5 star hotel located in Podomoro City in West Jakarta adjacent to Central Park Mall, an international award winning shopping icon in Asia.

Pullman Jakarta Central Park is a 5 star hotel located in Podomoro City in West Jakarta adjacent to Central Park Mall, an international award winning shopping icon in Asia.

With 317 beautiful guestrooms & Suites, featuring an Executive Club Lounge, Collage All Day Dining serving International Cuisines, the cozy BUNK Lobby Lounge, 9 meeting & conference venues hosting up to 5.000 delegates, and the relaxing Fit & Spa, the hotel is ideal for business & leisure travelers with its pop‑art interior design.

Job Description

This position is to assist the Front Office Manager organize and manage the team, perform administrative tasks and coordinate with the other departments. Helps employees improve their skills and provide support for career development.

What You Will Be Doing

• Lead and manage all aspects of the Rooms departments and ensure all service standards are followed
• Personally welcomes VIP guests in a polite and attentive manner
• Is regularly available in the hotel lobby, reception and hotel area if needed.
• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty.
• Anticipates guests' needs and takes them into consideration.
• Ensures that the team adopts the required service behaviors.
• Handles any guest complaints that are not settled directly by members of the team
• Checking the discrepancies report from Housekeeping
• Is capable of moving people from their rooms and handling difficult situations
• Ensure that Evalpack procedures are well implemented and respected

Qualifications

• Minimum 2 -3 years previous experience within similar role as Assistant Front Office and or Duty Manager
• Proven Ability to lead by example, good communications skills, both written and verbal in Bahasa Indonesia and English
• Good experience in Opera V5 or Opera Cloud is a MUST
• Good knowledge of Front Office operation
• Working experience in 5* hotel operation is required

What’s In It For You

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to develop your talent and grow within your property and across the world
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.