Front Office Manager

1O1 Urban Jakarta Pemuda; Jakarta Pusat; On-site; IDR 167,400,000 - 357,120,000; Full time

Job summary

1O1 Urban Jakarta Pemuda is looking for a seasoned Front Office Leader to oversee daily operations at its premier Jakarta property. You will ensure seamless guest check-in and check-out while upholding service standards.

Lead and mentor a team of front desk agents and concierge staff, manage VIP relations, and coordinate with housekeeping, F&B and engineering to ensure room readiness. You will monitor occupancy, assign rooms, and contribute to revenue targets with accurate daily reporting to the

Qualifications

• Minimum 3 years in a Front Office leadership role.
• Degree in Hospitality Management or equivalent.
• Fluency in English and Bahasa Indonesia.

Responsibilities

• Oversee front desk operations including check-in and check-out.
• Lead, train, and mentor front desk and concierge staff.
• Manage VIP guest relations and resolve escalated issues.
• Coordinate with housekeeping, F&B, and engineering for room readiness.
• Monitor occupancy, room assignments, and revenue targets.
• Prepare daily operational reports for the General Manager.

Skills

Fluency in English

Fluency in Bahasa Indonesia

Education

Degree in Hospitality Management or equivalent

Tools

Opera PMS

Job description

About The Role

Lead our front office team in delivering exceptional guest experiences at one of Jakarta's most distinguished properties. You will oversee daily operations, manage check-in/check-out processes, and ensure service standards exceed expectations.

Key Responsibilities

• Oversee all front desk operations, ensuring seamless guest check-in and check-out
• Lead, train, and mentor a team of front desk agents and concierge staff
• Handle VIP guest relations and resolve escalated guest concerns
• Coordinate with housekeeping, F&B, and engineering to ensure room readiness
• Monitor occupancy, room assignments, and revenue management targets
• Prepare daily operational reports and present to the General Manager

Requirements

• Minimum 3 years of experience in a Front Office leadership role
• Degree in Hospitality Management or equivalent
• Fluency in English and Bahasa Indonesia
• Proficiency in Opera PMS or similar hotel management systems
• Exceptional communication and problem-solving skills