Daily Worker – Guest Relation Officer

25hours Hotels; Indonesia; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

25hours Hotel Jakarta The Oddbird is seeking a Guest Relations Officer to welcome guests, promote facilities, and ensure a smooth stay. You’ll handle check-in/check-out, assist VIP guests, and coordinate with departments while maintaining privacy.

Strong English communications are essential; Indonesian language skills are a plus. Join a vibrant team in SCBD Jakarta where culture and hospitality blend with wellness and gastronomy.

Qualifications

• Diploma or degree in Tourism, Hospitality Management, or equivalent hands-on experience.
• At least 1 year working in a guest-facing hospitality role.
• Strong English communication skills (written and spoken).

Responsibilities

• Welcome guests during check-in/check-out and assist with room keys and cashiering.
• Promote facilities, dining options, and services to guests.
• Provide special touches for VIPs and repeat guests.
• Answer guest questions and coordinate with departments to resolve requests promptly.
• Maintain accurate guest records and privacy.
• Handle calls, messages, and mail professionally and confidentially.
• Attend briefings to stay updated on services, facilities, and safety procedures.
• Be punctual, presentable, and ready to help as part of the team.

Skills

Guest services

Communication skills

Team player

Self-motivated

Education

Diploma or degree in Tourism/Hospitality Management

Job description

PARADISE OF PARADOXES.

Company Description

PARADISE OF PARADOXES.

25hours Hotel Jakarta The Oddbird is an unconventional, locale story-driven hotel where business meets creative arts, culture, wellness and gastronomy. Nestled in Sudirman Central Business District Jakarta, rising above Ashta Lifestyle Mall, the property features 210 rooms, 135 serviced apartments, vibrant social spaces, lively restaurants and creative corners, designed to welcome anyone to “Come as You Are”.

Job Description

Front Office Operations

As our Guest Relations Officer, you'll be the friendly face of our hotel! You'll handle all the essentials that keep our guests happy and our operations running smoothly.

• Welcome guests with a smile during check-in and check-out, manage cashiering, and get them set up with their room keys.
• Get the word out about our amazing facilities, dining options, and services—you'll be surprised how much guests appreciate the recommendations!
• Go the extra mile for our VIPs and repeat guests by reviewing arrival lists, prepping personalized welcome touches, and making sure they feel special.
• Be the go-to person for guest questions, concerns, and requests—you'll coordinate with other departments to make things happen quickly and smoothly.
• Keep our guest records accurate and up-to-date, including notes on preferences and history so we can deliver that personal touch every time.
• Handle phone calls, messages, and mail with professionalism and warmth, while keeping guest privacy and confidentiality locked down tight.
• Stay sharp on hotel services, facilities, and emergency procedures—you'll attend briefings and training to stay in the loop.
• Show up ready to work: on time, in uniform, well-groomed, and with a positive attitude. You'll also keep an eye out for anything suspicious and report it to Security or the Duty Manager.
• Pitch in with other duties as needed—we're a team, and we all pitch in to make things work.

Qualifications

What You'll Bring to the Table

• A diploma or degree in Tourism, Hospitality Management, or similar field (or equivalent hands-on experience)
• At least 1 year working in a guest-facing hospitality role
• Strong English communication skills—both written and spoken
• Bonus points if you speak other languages or know the local lingo!

Your Vibe & Skills

• You're a natural communicator who genuinely enjoys connecting with people
• Detail-oriented with a service-first mindset—you notice what matters to guests
• A team player who's ready to jump in and help wherever needed
• Self-motivated, upbeat, and ready to bring positive energy every shift
• You take pride in your appearance and professionalism—it shows in everything you do

Additional Information

In compliance with employment laws in Indonesia, this position is only open to Indonesians.