Finance IT Ops & Metrics Specialist

PT Rapid Teknologi Indonesia; Jakarta Utara; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

PT Rapid Teknologi Indonesia seeks an IT Parameter Operations Officer placed in the Finance Industry to monitor performance metrics, analyze data, and ensure compliance with policies. The role involves handling helpdesk inquiries, coordinating with internal teams, and preparing regular performance reports.

The candidate should have a Bachelor’s degree and at least 2 years in a related field, with preference for experience in finance or multifinance sectors.

Qualifications

• Bachelor’s degree (S1) in any major.
• Minimum 2 years of working experience in a related field.
• Experience in helpdesk or operational support roles is preferred.
• Experience in multifinance or financial services industry is a strong advantage.
• Strong adaptability and ability to work in a fast-paced environment.
• Proactive, responsive, and detail-oriented.
• Able to work both independently and collaboratively within a team.

Responsibilities

• Monitor and track operational performance metrics across business processes.
• Handle and respond to inquiries related to operational issues (helpdesk support).
• Analyze operational data to identify issues, inefficiencies, and areas for improvement.
• Ensure all operational activities comply with company policies and standard procedures.
• Coordinate with internal teams to resolve issues and improve service quality.
• Prepare regular reports on operational performance and key metrics.
• Support continuous improvement initiatives to enhance operational efficiency and effectiveness.

Skills

Helpdesk

Operational support

Data analysis

Report generation

Collaborative teamwork

Education

Bachelor’s degree (S1) in any major

Job description

PT Rapid Teknologi Indonesia seeks an IT Parameter Operations Officer placed in the Finance Industry to monitor performance metrics, analyze data, and ensure compliance with policies. The role involves handling helpdesk inquiries, coordinating with internal teams, and preparing regular performance reports.

The candidate should have a Bachelor’s degree and at least 2 years in a related field, with preference for experience in finance or multifinance sectors.