Operations Analytics Lead

Cermati Fintech Group

Jakarta Pusat

On-site

IDR 89,280,000 - 167,400,000

Full time

4 days ago

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Job summary

Cermati Fintech Group in Jakarta seeks an Operations Excellence specialist to analyze and improve core processes, ensuring proper documentation and supporting target setting and incentive calculations.

You will work with operations managers to drive initiatives, guide junior staff, and ensure timely, accurate deliverables. Strong analytical skills and attention to detail are essential; SQL experience is a plus in this role.

Qualifications

Attention to detail and a critical mindset are essential.
Strong analytical skills to identify root causes and solve problems.
Ability to multitask and deliver initiatives in a fast-paced fintech environment.
Excellent verbal and written communication skills.
Self-driven and able to work with minimal supervision.

Responsibilities

Analyze ongoing and upcoming business processes to ensure proper documentation is available.
Identify and develop core operational processes (target setting, incentive calculation, reporting, SLA metrics).
Collaborate with operations managers and stakeholders to drive and monitor improvement initiatives.
Provide direction and guidance to junior team members.
Ensure routine processes are completed on time and accurately (backup PIC as needed).
Ensure deliverables from juniors meet quality standards.