IT Support Specialist - Fast, User-Focused Helpdesk

PT Rapid Teknologi Indonesia; Balikpapan; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

PT Rapid Teknologi Indonesia is seeking an entry-level IT Support specialist to handle user inquiries, incidents, and service requests. You will troubleshoot hardware, software, and network issues while documenting steps and outcomes.

The role welcomes fresh graduates or candidates with 1–2 years of experience, and requires basic IT knowledge, strong communication, and a customer-oriented mindset. Collaboration with IT and non-technical teams is essential.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
• Fresh graduates or candidates with 1–2 years of IT Support/Helpdesk experience are welcome.
• Basic understanding of hardware, software, operating systems, networking, and troubleshooting.
• Familiar with Microsoft Office and common workplace applications.
• Experience with a ticketing/helpdesk system is an advantage.

Responsibilities

• Provide first-level technical support to users by handling IT-related inquiries, incidents, and service requests.
• Troubleshoot hardware, software, application, network, and user-access issues and provide appropriate solutions.
• Receive, record, prioritize, and monitor user issues through a ticketing system until resolution.
• Perform basic troubleshooting and configuration of computers, applications, peripherals, and network connectivity.
• Escalate unresolved or complex technical issues to the appropriate IT or infrastructure team.
• Follow up on reported issues and ensure timely resolution while maintaining good user communication.
• Assist with user account management, software installation, system configuration, and basic IT administration.
• Maintain accurate documentation of incidents, troubleshooting steps, resolutions, and technical procedures.
• Support IT asset management, including monitoring and documenting hardware and software assigned to users.
• Coordinate with internal teams and vendors when technical issues require further investigation or external support.
• Assist in system implementation, maintenance, testing, and other IT operational activities as required.
• Ensure compliance with IT policies, security procedures, and standard operating procedures.

Skills

Problem solving

Communication skills

Customer oriented

Independence

Education

Bachelor's degree in Computer Science/Information Technology/Information Systems

Tools

Ticketing system

Microsoft Office

Job description

PT Rapid Teknologi Indonesia is seeking an entry-level IT Support specialist to handle user inquiries, incidents, and service requests. You will troubleshoot hardware, software, and network issues while documenting steps and outcomes.

The role welcomes fresh graduates or candidates with 1–2 years of experience, and requires basic IT knowledge, strong communication, and a customer-oriented mindset. Collaboration with IT and non-technical teams is essential.