Field Collections & Negotiation Assistant – Pre Write Off

Cv. Citrayasa Moda; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

HSBC is seeking a Staff Collection Field Payment Assistant Pre Write Off in Jakarta to support customers in financial difficulty by visiting them in the field, offering solutions, and negotiating arrears repayment while upholding the bank's standards and guidelines.

The role emphasizes effective negotiation, strong communication, and integrity, with fieldwork responsibilities and a commitment to compliant collections practices.

Qualifications

• Minimum bachelor's degree.
• Experience in collection industry.
• Readiness to work in Field job.
• Diligent and independent with high integrity.
• Excellent negotiation and communication skills.
• Hardworking and able to work under pressure.
• Able to work in a team.

Responsibilities

• In this role, staff FPA Pre Write Off Assistant will do field work and visiting customer to give reminder, offer solution and negotiate the arrears repayment without sacrificing the image of the Bank as well as ensuring that all prescribed guidelines are conscientiously followed.
• The role of staff FPA Pre Write Off Assistant is to engage and support our customers through a period of financial difficulty to negotiate mutually beneficial, positive, and sustainable agreements that are in the best interest of the bank and our customers.
• Staff FPA Pre Write Off Assistant is responsible for delivering a professional service that helps our customers solve their problems, and by doing so, creates a favorable opinion of our organization and an increased willingness to repay their commitments. Collections Associates are required to adhere to all regulatory requirements and Collections Operations policies and procedures.

Skills

Negotiation

Communication

Teamwork

Fieldwork

Education

Bachelor's degree

Job description

HSBC is seeking a Staff Collection Field Payment Assistant Pre Write Off in Jakarta to support customers in financial difficulty by visiting them in the field, offering solutions, and negotiating arrears repayment while upholding the bank's standards and guidelines.

The role emphasizes effective negotiation, strong communication, and integrity, with fieldwork responsibilities and a commitment to compliant collections practices.