Field Collections Specialist – Pre Write-Off (Jakarta)

Pt Multikarya Asia Pasifik Raya; Jawa Barat; Vor Ort; IDR 70.000.000 - 110.000.000; Vollzeit

Zusammenfassung

HSBC is seeking a Staff Collection Field Payment Assistant Pre Write Off in Jakarta to visit customers in the field, remind them of arrears, and negotiate repayment plans while maintaining the bank’s image. The role emphasizes customer-centric solutions within regulatory guidelines and field operations.

The successful candidate will combine negotiation skills with disciplined execution, ensuring compliant collections actions and positive customer outcomes during financial difficulties.

Qualifikationen

• Bachelor's degree required.
• Experience in collections industry.
• Willingness to work in field job.
• Diligent, independent with high integrity.
• Excellent negotiation and communication skills.
• Team player and able to work under pressure.

Aufgaben

• Perform field visits to remind and negotiate arrears repayment while upholding bank image and following guidelines.
• Engage with customers to negotiate mutually beneficial, sustainable repayment agreements.
• Deliver professional service while adhering to regulatory requirements and Collections policies.

Kenntnisse

Negotiation

Communication

Field work

Team player

Pressure handling

Independent

Ausbildung

Bachelor's degree

Jobbeschreibung

HSBC is seeking a Staff Collection Field Payment Assistant Pre Write Off in Jakarta to visit customers in the field, remind them of arrears, and negotiate repayment plans while maintaining the bank’s image. The role emphasizes customer-centric solutions within regulatory guidelines and field operations.

The successful candidate will combine negotiation skills with disciplined execution, ensuring compliant collections actions and positive customer outcomes during financial difficulties.