Field Collections Pro: Arrears Negotiation & Recovery

Global Mobility Service Indonesia; Jawa Barat; In loco; IDR 55.800.000 - 78.120.000; Tempo pieno

Descrizione del lavoro

HSBC is seeking a Staff Collection Field Payment Assistant Pre Write Off in Jakarta to perform field visits, remind customers, offer solutions, and negotiate arrears while upholding the bank's guidelines.

The role focuses on engaging customers in financial difficulty to reach mutually beneficial, sustainable repayment plans and delivering a professional service that reinforces HSBC's reputation and compliance with industry regulations.

Competenze

• Minimum bachelor's degree.
• Experience in collection industry.
• Willingness to work in field jobs.
• Strong negotiation and communication skills.
• Able to work in a team, under pressure, and with high integrity.

Mansioni

• Visit customers in the field to remind, offer solutions, and negotiate arrears repayment.
• Engage and support customers through financial difficulties to reach mutually beneficial agreements.
• Deliver professional service ensuring regulatory and policy adherence.

Conoscenze

Negotiation

Communication

Integrity

Independence

Diligence

Teamwork

Work under pressure

Formazione

Bachelor's degree

Descrizione del lavoro

HSBC is seeking a Staff Collection Field Payment Assistant Pre Write Off in Jakarta to perform field visits, remind customers, offer solutions, and negotiate arrears while upholding the bank's guidelines.

The role focuses on engaging customers in financial difficulty to reach mutually beneficial, sustainable repayment plans and delivering a professional service that reinforces HSBC's reputation and compliance with industry regulations.