Field Collections & Arrears Negotiation Assistant

HSBC Holdings plc; Jakarta Pusat; On-site; IDR 9,000,000 - 15,000,000; Full time

Job summary

HSBC is seeking a Staff Collection Field Payment Assistant Pre Write Off in Jakarta to perform field visits, contact customers in arrears, and negotiate repayment plans. The role emphasizes maintaining HSBC’s professional image while following strict guidelines and regulatory requirements.

The position requires proactive field work, strong negotiation skills, and the ability to communicate clearly. Candidates should be ready for tough conversations, work independently, and also collaborate with

Qualifications

• Experience in the collections industry and fieldwork.
• Strong negotiation and communication skills required.
• Ability to work independently and under pressure while maintaining integrity.
• Team orientation with collaborative problem solving.
• Flexible to travel for field visits.
• Excellence in customer service and professionalism.

Responsibilities

• Visit customers in the field to remind and negotiate arrears repayment.
• Negotiate mutually beneficial repayment arrangements while upholding bank image.
• Deliver professional service and ensure regulatory compliance and policy adherence.

Skills

Experience in collections

Field work

Negotiation

Communication

Teamwork

Integrity

Job description

HSBC is seeking a Staff Collection Field Payment Assistant Pre Write Off in Jakarta to perform field visits, contact customers in arrears, and negotiate repayment plans. The role emphasizes maintaining HSBC’s professional image while following strict guidelines and regulatory requirements.

The position requires proactive field work, strong negotiation skills, and the ability to communicate clearly. Candidates should be ready for tough conversations, work independently, and also collaborate with