Field Collections Specialist - Negotiation & Solutions

Pt Smart Multi Finance; Depok; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

HSBC seeks a Staff Collection Field Payment Assistant for Pre Write Off in Jakarta. The role involves field visits to customers, reminding them of arrears and negotiating repayment plans while upholding the bank's image and compliance.

You will engage customers through professional service and collaborate with the team to meet collection goals. The position requires a bachelor’s degree, experience in collections, and strong negotiation and communication skills, with readiness to work in the

Qualifications

• Minimum bachelor's degree required.
• Experience in the collection industry preferred.
• Willingness to work in the field and travel to customers.
• Strong negotiation and communication abilities.
• High integrity and ability to perform under pressure.

Responsibilities

• Perform field visits to remind and negotiate arrears with customers.
• Offer solutions and arrange sustainable repayment plans.
• Maintain professional service and uphold bank image.
• Adhere to regulatory requirements and internal policies.
• Collaborate with team to achieve collection objectives.

Skills

Negotiation skills

Communication skills

Diligent

Independent

Team player

Education

Bachelor's degree

Job description

HSBC seeks a Staff Collection Field Payment Assistant for Pre Write Off in Jakarta. The role involves field visits to customers, reminding them of arrears and negotiating repayment plans while upholding the bank's image and compliance.

You will engage customers through professional service and collaborate with the team to meet collection goals. The position requires a bachelor’s degree, experience in collections, and strong negotiation and communication skills, with readiness to work in the