Field Collections Specialist: Debt Recovery & Negotiation

Pt Binara Guna Mediktama (Rs. Pondok Indah Group); Tangerang; Presencial; IDR 180.000.000 - 240.000.000; Jornada completa

Descripción de la vacante

HSBC is seeking a Staff Field Payment Assistant Pre Write Off to conduct field visits, remind customers about arrears, and negotiate repayment solutions while safeguarding the bank's image.

You will engage customers in financial difficulty to reach mutually beneficial, sustainable agreements that comply with regulatory requirements and bank policies. This role is based in Jakarta and requires strong negotiation and communication skills, integrity, and teamwork.

Formación

• Must possess strong negotiation and communication skills.
• Ability to work autonomously in field visits and on-site discussions.
• Capable of building trust and offering practical repayment solutions.
• Compliant with regulatory requirements and bank policies.

Responsabilidades

• Perform field visits to customers and provide reminders on arrears.
• Negotiate sustainable repayment arrangements with customers.
• Ensure adherence to all collections policies and regulatory guidelines.

Conocimientos

Negotiation skills

Communication skills

Teamwork

Integrity

Resilience under pressure

Diligence

Educación

Bachelor's degree

Descripción del empleo

HSBC is seeking a Staff Field Payment Assistant Pre Write Off to conduct field visits, remind customers about arrears, and negotiate repayment solutions while safeguarding the bank's image.

You will engage customers in financial difficulty to reach mutually beneficial, sustainable agreements that comply with regulatory requirements and bank policies. This role is based in Jakarta and requires strong negotiation and communication skills, integrity, and teamwork.