Field Collections Negotiator — Recovery & Solutions

Gentem Indonesia Lifelong Learning; Jawa Barat; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

HSBC is seeking a Staff Field Payment Assistant Pre Write Off to perform field-based collections activities in Jakarta. The role focuses on visiting customers, discussing arrears solutions, and negotiating agreed repayment plans while maintaining the bank’s image and compliance with guidelines.

The position requires minimum a bachelor’s degree and experience in collections, with strong negotiation, communication, and teamwork skills.

Qualifications

• Bachelor's degree required.
• Experience in collections or debt recovery is preferred.
• Excellent negotiation and communication skills; able to work in the field.

Responsibilities

• Conduct field visits to customers to remind, propose solutions, and negotiate arrears repayments while upholding bank guidelines.
• Engage with customers to negotiate sustainable repayment agreements that are beneficial to both parties and the bank.
• Deliver professional service to enhance customer relations and promote timely repayments, while complying with regulatory requirements.

Skills

Negotiation

Communication

Teamwork

Independent

Integrity

Education

Bachelor's degree

Job description

HSBC is seeking a Staff Field Payment Assistant Pre Write Off to perform field-based collections activities in Jakarta. The role focuses on visiting customers, discussing arrears solutions, and negotiating agreed repayment plans while maintaining the bank’s image and compliance with guidelines.

The position requires minimum a bachelor’s degree and experience in collections, with strong negotiation, communication, and teamwork skills.