Field Collections Specialist – Pre-Write Off

HSBC; Jakarta Selatan; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

HSBC Indonesia is seeking a Staff FPA Pre Write Off Assistant to conduct field visits, remind customers and negotiate arrears repayments while upholding HSBC’s image and guidelines. You will engage customers in financial difficulty to reach mutually beneficial settlement, delivering professional service in line with regulatory requirements.

The role emphasizes negotiation, independence, and teamwork in a dynamic banking environment with a focus on responsible collections and customer outcomes.

Qualifications

• Minimum bachelor’s degree.
• Experience in collection industry.
• Readiness to work in Field job.
• Diligent.
• Independent and high integrity.
• Excellent negotiation and communication skills.
• Hardworking and able to work under pressure.
• Able to work in a team.

Responsibilities

• Engage with customers in the field and on-site to remind, offer solutions and negotiate arrears repayments.
• Negotiate sustainable repayment arrangements aligned with bank guidelines.
• Deliver professional service while ensuring regulatory requirements and internal policies are followed.

Skills

Negotiation

Communication

Teamwork

Independence

Integrity

Pressure handling

Education

Bachelor's degree

Job description

HSBC Indonesia is seeking a Staff FPA Pre Write Off Assistant to conduct field visits, remind customers and negotiate arrears repayments while upholding HSBC’s image and guidelines. You will engage customers in financial difficulty to reach mutually beneficial settlement, delivering professional service in line with regulatory requirements.

The role emphasizes negotiation, independence, and teamwork in a dynamic banking environment with a focus on responsible collections and customer outcomes.