Field Collections & AR Reporting Specialist

Pt Asuransi Bintang, Tbk; Jawa Barat; On-site; IDR 100,000,000 - 150,000,000; Full time

Job summary

HSBC in Jakarta is seeking a Staff Collection Field Payment Assistant Pre Write Off to perform field visits, engage customers in repayment discussions, and negotiate sustainable resolutions. The role emphasizes maintaining bank image while following all guidelines to support timely recoveries.

The candidate will work in a busy payments environment, handling invoices, refunds, and discrepancies, with emphasis on accuracy and compliance. Strong English and interpersonal skills are essential.

Qualifications

• Experience in collection industry
• Strong negotiation and communication skills
• Attention to detail and accuracy
• Proficient with accounting software and MS Office
• Able to work independently and in a team environment

Responsibilities

• Submit customer invoices in their portals to ensure timely payment.
• Follow established procedures for processing cash receipting (EFT and credit card).
• Research and process valid customer refunds.
• Communicate with branches regarding payment discrepancies.
• Distribute ATBs with analysis of overdue amounts and expected payment dates.
• Investigate and resolve client queries.
• Provide receipt/payment support to branches.
• Reconcile customer accounts in Sage Accounting Software.
• Communicate with clients via phone and/or email.
• Relieve for Accounts Payable when required.

Skills

Experience in collection industry

Negotiation and communication skills

Attention to detail

Strong working knowledge of accounts

Proficient in computer applications

Teamwork

Education

Associates or better in Accounting

Tools

Sage Accounting Software

Job description

HSBC in Jakarta is seeking a Staff Collection Field Payment Assistant Pre Write Off to perform field visits, engage customers in repayment discussions, and negotiate sustainable resolutions. The role emphasizes maintaining bank image while following all guidelines to support timely recoveries.

The candidate will work in a busy payments environment, handling invoices, refunds, and discrepancies, with emphasis on accuracy and compliance. Strong English and interpersonal skills are essential.