Field Collections Assistant: Pre‑Write Off

Kompas Gramedia - Kg Media; Jawa Barat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

HSBC is seeking a Staff Field Payment Assistant Pre Write Off in Jakarta to conduct field visits, remind customers about arrears, and negotiate repayment plans while preserving the bank's image. You will engage customers during financial difficulties to reach mutually beneficial agreements.

Success in this role requires strong negotiation and communication skills, diligence, and the ability to work independently within regulatory guidelines.

Qualifications

• Minimum bachelor's degree.
• Experience in collection industry.
• Readiness to work in field.
• Diligent, independent and high integrity.
• Excellent negotiation and communication skills.
• Hardworking and able to work under pressure.
• Able to work in a team.

Responsibilities

• Perform field work and visit customers to remind and negotiate arrears repayments.
• Negotiate sustainable repayment agreements while upholding bank guidelines.
• Provide professional service and adhere to regulatory requirements and policies.

Skills

Communication skills

Negotiation

Teamwork

Under pressure

Independence

Integrity

Diligence

Field readiness

Education

Bachelor's degree

Job description

HSBC is seeking a Staff Field Payment Assistant Pre Write Off in Jakarta to conduct field visits, remind customers about arrears, and negotiate repayment plans while preserving the bank's image. You will engage customers during financial difficulties to reach mutually beneficial agreements.

Success in this role requires strong negotiation and communication skills, diligence, and the ability to work independently within regulatory guidelines.