Field Collections Specialist – Payments & Negotiations

DBS Bank Ltd; Kota Bandung; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

DBS Bank Ltd in Bandung (Bandung Jawa Branch) is seeking a full-time Debt Collection Officer to support the Risk Management Group. You will engage customers to collect outstanding payments, negotiate payment plans, and maintain accurate records while delivering professional service.

Responsibilities include field visits, cross-functional collaboration, and adherence to all policies and regulatory requirements to minimize delinquencies.

Qualifications

• Strong communication and negotiation skills
• Excellent problem-solving and decision-making abilities
• Proficient in data analysis and record-keeping
• Ability to work independently and as part of a team
• Adaptable to changing priorities and able to work under pressure
• Commitment to providing exceptional customer service

Responsibilities

• Proactively engage with customers to collect outstanding payments and resolve delinquencies
• Develop and maintain strong relationships with customers to ensure timely repayment of loans
• Conduct field visits and negotiations to reach mutually agreeable payment plans
• Provide excellent customer service and handle inquiries and complaints effectively
• Maintain accurate and up-to-date records of customer interactions and payment history
• Collaborate with cross-functional teams to ensure seamless collection processes
• Adhere to all relevant policies, procedures, and regulatory requirements

Skills

Strong communication

Negotiation

Problem-solving

Data analysis

Independent worker

Team collaboration

Adaptable

Customer service

Job description

DBS Bank Ltd in Bandung (Bandung Jawa Branch) is seeking a full-time Debt Collection Officer to support the Risk Management Group. You will engage customers to collect outstanding payments, negotiate payment plans, and maintain accurate records while delivering professional service.

Responsibilities include field visits, cross-functional collaboration, and adherence to all policies and regulatory requirements to minimize delinquencies.