Field Collections Specialist

PT Bank DBS Indonesia; Surabaya ꦱꦸꦫꦧꦪ; Presencial; IDR 200.000.000 - 320.000.000; Jornada completa

Descripción de la vacante

PT Bank DBS Indonesia is seeking a detail-oriented professional for its Surabaya Pemuda Branch to support the Risk Management Group. The role focuses on collections, adherence to conduct, and investigating suspected or fraudulent accounts. It is a fixed-term, full-time position within a large regional bank.

The candidate should have 3-5 years in collections, banking experience preferred, and the ability to work independently while meeting targets and maintaining customer relations.

Formación

• Minimum Experience: 3-5 years of experience in the collections field.
• Bachelor’s Degree is preferred; equivalent experience will also be considered
• Previous experience within the banking industry or similar industry.
• Ability to work independently and quickly adapt to new processes and systems.
• Positive Attitude: Demonstrates a proactive and solutions-oriented approach.
• Ownership of Results: Strong sense of responsibility and accountability for achieving targets.
• Proven track record in the collections field, with experience handling collections processes and customer negotiations.

Responsabilidades

• To achieve productivity target and team target according responsibility assignment from management
• Conduct visits to customer based on assignment and give information to customers accurately and clearly.
• Implementation code of conduct in collection activity
• To inform the supervisor or manager to investigate the suspected/fraud account.

Conocimientos

Collections experience

Independent work

Proactive attitude

Customer negotiations

Investigation awareness

Educación

Bachelor’s Degree

Descripción del empleo

PT Bank DBS Indonesia is seeking a detail-oriented professional for its Surabaya Pemuda Branch to support the Risk Management Group. The role focuses on collections, adherence to conduct, and investigating suspected or fraudulent accounts. It is a fixed-term, full-time position within a large regional bank.

The candidate should have 3-5 years in collections, banking experience preferred, and the ability to work independently while meeting targets and maintaining customer relations.