F&B Supervisor

LEX Hotel Banjarmasin; Banjarmasin; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

LEX Hotel Banjarmasin is seeking an experienced shift supervisor for Restaurant & F&B operations. You will oversee service, lead F&B staff, and ensure guest satisfaction while maintaining hotel SOPs.

The role requires strong leadership, excellent communication, and the ability to manage duties, inventory, and smooth shift operations to deliver fast, friendly service.

Qualifications

• Proven leadership and team management ability.
• Excellent communication and customer service skills.
• Understanding of basic restaurant/hotel operations.
• Ability to handle guest complaints professionally.
• Ability to assign tasks and manage shift scheduling.
• Understanding of basic inventory and stock control.
• Ability to use POS/cashier systems.
• Understanding of hygiene standards and food hygiene.
• Ability to work in shift systems.
• Ability to work under pressure.

Responsibilities

• Oversee restaurant operations and F&B service each shift
• Lead and organize waiter/waitress and F&B staff tasks
• Conduct briefings before operations and ensure staff understand their duties
• Ensure restaurant area, equipment, and supplies are clean and ready for use
• Ensure guest service is fast, friendly, and compliant with hotel SOP
• Handle guest complaints and resolve issues professionally
• Ensure availability of food, beverages, and operational supplies
• Monitor material usage to reduce waste and damage
• Coordinate with Kitchen, Front Office, Housekeeping, and other departments
• Create operational reports and document incidents during shifts

Skills

Leadership

Team management

Communication

Customer service

Shift scheduling

POS systems

Hygiene standards

Inventory basics

Stock control

Working under pressure

Job description

This role involves overseeing restaurant operations and F&B service during each shift, leading and organizing waiter/waitress and F&B staff, and ensuring guest service is fast, friendly, and compliant with hotel SOP.

Key responsibilities

Oversee restaurant operations and F&B service each shift

Lead and organize waiter/waitress and F&B staff tasks

Conduct briefings before operations and ensure staff understand their duties

Ensure restaurant area, equipment, and supplies are clean and ready for use

Ensure guest service is fast, friendly, and compliant with hotel SOP

Handle guest complaints and resolve issues professionally

Ensure availability of food, beverages, and operational supplies

Monitor material usage to reduce waste and damage

Coordinate with Kitchen, Front Office, Housekeeping, and other departments

Create operational reports and document incidents during shifts

About you

Leadership and team management capability

Good communication and customer service skills

Understanding of basic restaurant/hotel operations

Ability to handle guest complaints

Ability to assign tasks and manage shift scheduling

Understanding of basic inventory and stock control

Ability to use POS/cashier systems

Understanding of hygiene standards and food hygiene

Ability to work in shift systems

Ability to work under pressure