STORE MANAGER

nibs; Provinsi Bali; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

nibs is seeking a Front of House Manager to oversee the service floor, cashier, and bar, ensuring smooth flow from opening to closing while maintaining high dining area standards. You will lead team management, daily briefings, and staff training, focusing on exceptional guest experience, handling complaints, and maintaining relationships with regular guests.

Monitor online reviews and report insights to improve service.

Qualifications

• Experience managing front-of-house teams in a restaurant.
• Strong customer service mindset and guest experience focus.
• Capability to train staff on SOPs and product knowledge.
• Ability to monitor performance and provide feedback.
• Experience handling cash, billing and daily close.
• Knowledge of health, hygiene, and safety standards.

Responsibilities

• Oversee all front-of-house operations (service floor, cashier, bar).
• Ensure smooth service flow during opening, peak, and closing.
• Monitor table turnover, queue handling, and guest flow.
• Maintain cleanliness and presentation of dining area at all times.
• Create weekly staff schedule based on forecast & peak hours.
• Conduct daily briefing and train new staff on SOP and service standards.
• Evaluate staff performance and give feedback regularly.
• Handle daily cash closing and reporting.
• Drive sales through upselling and monitor daily sales vs target.
• Coordinate with kitchen for smooth communication and reporting.

Skills

Staff management

Customer service

Upselling

Cash handling

Reporting

Job description

Oversee all front-of-house operations (service floor, cashier, bar)

Ensure smooth service flow during opening, peak, and closing

Monitor table turnover, queue handling, and guest flow

Maintain cleanliness and presentation of dining area at all times

2. Team Management

Create weekly staff schedule based on forecast & peak hours

Conduct daily briefing (menu updates, targets, issues)

Train new staff on SOP, service standards, and product knowledge

Evaluate staff performance and give feedback regularly

3. Customer Experience

Ensure consistent service standard (friendly, fast, efficient)

Handle customer complaints professionally and calmly

Build relationship with regular guests

Monitor online reviews (Google, Grab, Gojek) and report insights

4. Sales & Upselling

Drive sales through upselling (add-ons, drinks, specials)

Ensure staff actively recommend menu items

Monitor daily sales performance vs target

Support marketing activation (promo, campaign, bundles)

Ensure correct order input and billing accuracy

Handle daily cash closing & reporting

Monitor voids, discounts, and suspicious transactions

6. Stock & Inventory (FOH)

Coordinate with staff for product availability

Conduct stock count regularly

7. SOP & Compliance

Ensure all FOH SOPs are followed consistently

Maintain hygiene & cleanliness standards

Coordinate with kitchen for smooth communication

8. Coordination & Reporting

Report daily issues, sales, and performance to owner/GM

Work closely with kitchen manager/CDP for service flow

Provide weekly report:

Staff performance

Operational issues

9. Opening & Closing Responsibility

Ensure proper opening setup (cleanliness, readiness, briefing)

Responsible for outlet condition when manager on duty

How many years' experience do you have as a Front of House Manager?