Supervisor F&B Service

Pengiklan Anonim; Bogor; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

Pengiklan Anonim is seeking an experienced Front-of-House Supervisor to lead and coordinate service staff during shifts, ensuring consistent delivery of high-quality F&B service aligned with company policies. You will train, mentor and develop team members to raise service skills and guest satisfaction.

The role requires strong leadership, excellent English and Indonesian communication, and the ability to manage difficult customer situations with diplomacy in a fast-paced hospitality environment.

Qualifications

• Minimum 3-5 years of experience in front-of-house food and beverage service supervision or similar hospitality leadership role.
• Demonstrated expertise in dining service protocols, table management and guest interaction.
• Strong leadership and team management abilities with proven capability to motivate and develop staff.
• Excellent communication in English and Indonesian (local language proficiency an advantage).
• Exceptional customer service orientation with ability to handle difficult situations diplomatically.

Responsibilities

• Supervise and coordinate all front-of-house food and beverage service staff during shifts.
• Ensure consistent delivery of high-quality service standards aligned with policies and industry best practices.
• Train, mentor and develop team members to enhance service skills and competencies.
• Monitor table management and guest satisfaction throughout service periods.
• Handle customer complaints and concerns with professionalism and tact, implementing resolutions.

Skills

Team leadership

Customer service

English proficiency

Tools

Hospitality POS systems

Service management software

Job description

Supervise and coordinate all front-of-house food and beverage service staff during shifts

Ensure consistent delivery of high-quality service standards aligned with company policies and industry best practices

Train, mentor and develop team members to enhance their service skills and professional competencies

Monitor table management and guest satisfaction throughout service periods

Handle customer complaints and concerns with professionalism and tact, implementing appropriate resolutions

Maintain accurate records of service operations, including covers, revenue and incident reports

Coordinate with kitchen and bar staff to ensure seamless service delivery

Conduct regular briefings with staff to communicate service expectations, specials and operational updates

Ensure compliance with health and safety regulations and hygiene standards

Manage inventory of service equipment and supplies

What we're looking for

Minimum 3-5 years of experience in food and beverage service supervision or similar hospitality leadership role

Demonstrated expertise in dining service protocols, table management and guest interaction

Strong leadership and team management abilities with proven capability to motivate and develop staff

Excellent communication skills in English and Indonesian (local language proficiency an advantage)

Exceptional customer service orientation with ability to handle difficult situations diplomatically

Knowledge of food safety, health and hygiene regulations relevant to food service operations

Proficiency in hospitality point-of-sale systems and service management software

Ability to work flexibly, including evenings, weekends and public holidays as required in hospitality operations

Strong organisational and multitasking capabilities in fast-paced environments