Operations Supervisor

PT. TERRA PADEL NUSANTARA; Kuta Selatan; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

PT. TERRA PADEL NUSANTARA in Bali seeks an Operations Shift Supervisor to lead daily shift briefings, ensure front-of-house and back-of-house readiness, and monitor service quality across all club areas.

You will handle guest issues promptly, supervise floor staff, complete opening/closing checklists, submit shift reports, and maintain records while supporting hygiene, cost-control, and staff development during peak times.

Responsibilities

• Lead daily shift briefings covering bookings, kitchen prep status, events, and key priorities
• Ensure all FOH and BOH staff are present, in uniform, and ready before the shift begins
• Monitor service quality across all club areas throughout the shift
• Handle first-level guest complaints promptly and professionally, escalating to the Operations Manager if unresolved within five minutes
• Supervise and coordinate floor staff including reception to ensure seamless service flow
• Complete opening and closing checklists with sign-off across all departments
• Submit end-of-shift reports to the Operations Manager
• Maintain accurate records related to floor operations including staffing, inventory, and incident documentation
• F&B and Kitchen Supervision
• Conduct pre-service kitchen checks, confirming mise en place, fridge temperature logs, and food safety compliance
• Monitor kitchen output during service for consistency of portion size, presentation, and timing
• Oversee stock levels and flag replenishment needs to the Operations Manager
• Support supplier coordination and assist with cost control initiatives
• Ensure hygiene and cleanliness standards are maintained across all F&B areas throughout the shift
• Assist in the training and development of staff, providing guidance and constructive feedback to raise performance
• Motivate and support the team during high-volume periods, maintaining calm and professionalism under pressure
• Collaborate with kitchen and management to ensure seamless cross-departmental operations

Job description

Lead daily shift briefings covering bookings, kitchen prep status, events, and key priorities

Ensure all FOH and BOH staff are present, in uniform, and ready before the shift begins

Monitor service quality across all club areas throughout the shift

Handle first-level guest complaints promptly and professionally, escalating to the Operations Manager if unresolved within five minutes

Supervise and coordinate floor staff including reception to ensure seamless service flow

Complete opening and closing checklists with sign-off across all departments

Submit end-of-shift reports to the Operations Manager

Maintain accurate records related to floor operations including staffing, inventory, and incident documentation

F&B and Kitchen Supervision

Conduct pre-service kitchen checks, confirming mise en place, fridge temperature logs, and food safety compliance

Monitor kitchen output during service for consistency of portion size, presentation, and timing

Oversee stock levels and flag replenishment needs to the Operations Manager

Support supplier coordination and assist with cost control initiatives

Ensure hygiene and cleanliness standards are maintained across all F&B areas throughout the shift

Assist in the training and development of staff, providing guidance and constructive feedback to raise performance

Motivate and support the team during high-volume periods, maintaining calm and professionalism under pressure

Collaborate with kitchen and management to ensure seamless cross-departmental operations