Export-Import Customer Support Specialist

PT. SILK ROUTE TRADE SERVICES INDONESIA; Jakarta Utara; On-site; IDR 50,220,000 - 72,540,000; Full time

Job summary

PT. Silk Route Trade Services Indonesia, a well-established international freight forwarding group located in Penjaringan, North Jakarta, seeks a Customer Services and Support Staff to strengthen shipment handling and documentation processes.

You will liaise with shippers, consignees, agents and customers, resolve issues, support the sales team, and ensure compliance with export/import regulations. Fresh graduates are welcome; English proficiency and teamwork are valued.

Qualifications

• Proven experience in customer services or relevant role.
• Excellent communication and negotiation abilities.
• Fluent in English and able to work in a team.
• Fresh graduates are welcome to apply.

Responsibilities

• Handle and monitor shipments from customer location to final destination.
• Check and process export/import documents before and after shipment.
• Perform import/export administrative records.
• Ensure compliance of documents with government regulations.
• Liaise with shippers, consignees, agents and customers.
• Resolve arising problems or complaints.
• Assist the sales division.

Skills

Communication

Negotiation

Teamwork

English fluency

Detail-oriented

Pressure handling

Education

Bachelor degree or Diploma or equivalent

Tools

Computer literacy

Job description

PT. Silk Route Trade Services Indonesia, a well-established international freight forwarding group located in Penjaringan, North Jakarta, seeks a Customer Services and Support Staff to strengthen shipment handling and documentation processes.

You will liaise with shippers, consignees, agents and customers, resolve issues, support the sales team, and ensure compliance with export/import regulations. Fresh graduates are welcome; English proficiency and teamwork are valued.