Customer Service & Support

PT. SILK ROUTE TRADE SERVICES INDONESIA; Jakarta Utara; On-site; IDR 50,220,000 - 72,540,000; Full time

Job summary

PT. Silk Route Trade Services Indonesia, a well-established international freight forwarding group located in Penjaringan, North Jakarta, seeks a Customer Services and Support Staff to strengthen shipment handling and documentation processes.

You will liaise with shippers, consignees, agents and customers, resolve issues, support the sales team, and ensure compliance with export/import regulations. Fresh graduates are welcome; English proficiency and teamwork are valued.

Qualifications

• Proven experience in customer services or relevant role.
• Excellent communication and negotiation abilities.
• Fluent in English and able to work in a team.
• Fresh graduates are welcome to apply.

Responsibilities

• Handle and monitor shipments from customer location to final destination.
• Check and process export/import documents before and after shipment.
• Perform import/export administrative records.
• Ensure compliance of documents with government regulations.
• Liaise with shippers, consignees, agents and customers.
• Resolve arising problems or complaints.
• Assist the sales division.

Skills

Communication

Negotiation

Teamwork

English fluency

Detail-oriented

Pressure handling

Education

Bachelor degree or Diploma or equivalent

Tools

Computer literacy

Job description

We are seeking a passionate Customer Services and Support Staff. Join our ranks and add to SRTS’s growth as a leading organisation in Export Import Trading. If you are someone who enjoys the grit and fast-paced nature of a thriving business, then this is the opportunity for you.

At SRTS, you will join a dynamic and energetic team of professionals. Your role significantly supports SRTS’s performance and day-to-day decision-making processes. In the face of an increasingly competitive market, analytical and sharp Customer Services and Support Stafflike you are highly sought after to continually generate successful business strategies and decisions. Without your talent, businesses won’t be able to run at full efficiency.

Job Description

Handling and monitoring shipment from customer location to the final destination

Checking and handling all export import documents before and after shipment arrive

Performing import and export administrative records

Ensure all import and export documents compliance to government regulation and requirement

Liaising and negotiating with Shipper, Consignee, Agent and Customer

Resolve any arising problem or complaint

Assist the sales division

Requirements

• Male or Female, Bachelor degree or Diploma or equivalent educational background
• Proven experience as a Customer Services or relevant role
• Excellent in communication and negotiation
• Computer literate, fluent in English, and has an experiences in export-import department is an advantage
• Able to work in a team, detail-oriented and able to work under pressure
• Hard working, multitasking, responsible, communicative and proactive attitude
• Responsible and Passionate
• Fresh graduate candidates are encourage to apply as well
• Preferably domiciled in North Jakarta or West Jakarta

Working Time

Monday to Friday (08.30 – 17.30 WIB)

Job Type: Full-time

Application Question(s)

What are your salary expectations?

Do you speak English fluently both actively and passively?

Where is your current residence address?

How many years of Freight Forwarding experience do you currently have?

Education:

S1 (Preferred)

Experience:

Customer Services: 1-3 years (Preferred)

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Berapa gaji bulanan yang kamu inginkan?
• Kualifikasi mana yang kamu miliki?
• How many years' experience do you have in a Customer Service Role?
• Apakah kamu berpengalaman dalam penjualan?
• Apakah kamu berpengalaman di bidang pelayanan pelanggan?
• Bahasa apa saja di bawah ini yang fasih kamu gunakan?
• Bagaimana kamu menilai kemampuan bahasa Inggrismu?

We are a well established group of International Freight Forwarding company (Export Import Trading) which located at Penjaringan in the North of Jakarta, is seeking for qualified personnels to be positions for Finance & Accounting.

We are a well established group of International Freight Forwarding company (Export Import Trading) which located at Penjaringan in the North of Jakarta, is seeking for qualified personnels to be positions for Finance & Accounting.

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