English Customer Support Specialist — Jakarta (US Hours)

Teleperformance; Jakarta Selatan; On-site; IDR 55,000,000 - 90,000,000; Part time

Benefits offered by this job

High salary

Performance incentives

Shift allowance

Overtime allowance

Holiday pay

Career growth opportunities

Training and development

Job summary

Teleperformance is hiring for an English-Speaking Customer Service role in Jakarta, supporting US customers. The position is project-based and onsite, with relocation allowed if needed. You will handle inquiries, resolve basic technical issues, and collaborate with the team to ensure high-quality customer experiences.

Ideal candidates have a Diploma or Bachelor’s degree and English at C1+ level. Fresh graduates are welcome, and flexibility for rotational shifts is required.

Qualifications

• Diploma or Bachelor's Degree in any major.
• English proficiency at C1 level or above (reading, writing, and understanding).
• Fresh graduates are welcome to apply.

Responsibilities

• Provide timely and professional assistance to customers through available channels.
• Resolve inquiries and basic technical issues using provided tools and guidelines.
• Identify urgent concerns and escalate them to appropriate teams when necessary.
• Meet performance and quality targets established by the company and client.
• Collaborate with teammates to continuously improve customer experience and support processes.
• Contribute to a positive, customer-focused, and solution-oriented work environment.

Skills

English proficiency

Education

Diploma or Bachelor’s Degree

Job description

Teleperformance is hiring for an English-Speaking Customer Service role in Jakarta, supporting US customers. The position is project-based and onsite, with relocation allowed if needed. You will handle inquiries, resolve basic technical issues, and collaborate with the team to ensure high-quality customer experiences.

Ideal candidates have a Diploma or Bachelor’s degree and English at C1+ level. Fresh graduates are welcome, and flexibility for rotational shifts is required.