Night-Shift English Customer Support — Surakarta

Concentrix; Surakarta; On-site; IDR 50,220,000 - 72,540,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Career development

Job summary

PT Concentrix Services Indonesia in Surakarta (Central Java) is hiring an English Customer Service representative for a full-time, on-site role with shifts from 16:00 to 20:00. Fresh graduates are welcome, no prior experience required, and you will handle live chats, provide accurate information, and escalate issues as needed.

We offer health and retirement benefits, room for career development, team activities, and a comfortable office environment supporting flexible arrangements.

Qualifications

• Excellent command of English, written and spoken (minimum B2).
• No experience required; fresh graduates welcome.

Responsibilities

• Handle inbound live chats with patience and professionalism.
• Provide accurate and timely information to address queries.
• Identify and escalate complex issues to appropriate teams for resolution.
• Maintain detailed records of customer interactions and follow-up as needed.
• Contribute to process improvements through feedback.

Skills

English (B2)

Customer service

Job description

PT Concentrix Services Indonesia in Surakarta (Central Java) is hiring an English Customer Service representative for a full-time, on-site role with shifts from 16:00 to 20:00. Fresh graduates are welcome, no prior experience required, and you will handle live chats, provide accurate information, and escalate issues as needed.

We offer health and retirement benefits, room for career development, team activities, and a comfortable office environment supporting flexible arrangements.