English Customer Services - Surakarta & Yogyakarta Placement

Teleperformance; Surakarta; On-site; IDR 35,545,000 - 42,575,000; Full time

Job summary

Teleperformance is seeking customer service representatives in Surakarta, Indonesia to respond to inquiries via live chat, email, and phone. You will assist customers with inquiries, concerns, and service issues, providing accurate information and solutions while maintaining a positive experience.

The role requires handling multiple conversations with strong communication, typing, and problem-solving skills and escalating complex issues when needed, with thorough documentation of interactions.

Qualifications

• Respond to customer inquiries with timeliness and professionalism.
• Assist customers with inquiries, concerns, complaints, and service-related issues.
• Provide accurate information and effective solutions while maintaining a positive customer experience.

Responsibilities

• Handle multiple customer conversations simultaneously with strong communication, typing, and problem-solving skills.
• Escalate complex issues to the appropriate team and maintain accurate documentation of customer interactions.

Skills

Communication

Typing

Problem-solving

Multitasking

Customer service

Documentation

Escalation

Job description

• Respond to customer inquiries via live chat, email, and phone in a timely and professional manner.
• Assist customers with inquiries, concerns, complaints, and service-related issues.
• Provide accurate information and effective solutions while maintaining a positive customer experience.
• Handle multiple customer conversations simultaneously with strong communication, typing, and problem-solving skills.
• Escalate complex issues to the appropriate team and maintain accurate documentation of customer interactions.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have in a Customer Service Role? Do you have customer service experience? Which of the following languages are you fluent in? Are you comfortable working on a rotating shift schedule, including night shifts, weekends, and public holidays? Are you able to communicate effectively in English, both verbally and in writing?

Business Support Services 5,001-10,000 employees

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

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