Entry-Level Customer Experience Advisor

Concentrix; Kota Yogyakarta; On-site; IDR 39,060,000 - 66,960,000; Full time

Job summary

Concentrix is seeking an Advisor I, Customer Service – English in Yogyakarta to handle inbound and outbound calls and online inquiries, delivering friendly, professional service and resolving routine questions about the client’s products or services.

You will clarify requirements, demonstrate empathy, document interactions in the tracking system, and participate in activities to improve customer satisfaction and business performance while rotating shifts as needed.

Qualifications

• High school diploma or equivalent; preferred some experience in customer service.
• Ability to communicate clearly, both written and verbal.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to multitask in a fast-paced environment.
• Dependable with attention to detail and accuracy.
• Ability to work in a team or independently as needed.

Responsibilities

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Skills

Customer service

Empathy

Communication skills

Multitasking

Attention to detail

Team player

Shift flexibility

Computer literacy

Education

High School Diploma

Tools

Call tracking system

CRM software

Job description

Concentrix is seeking an Advisor I, Customer Service – English in Yogyakarta to handle inbound and outbound calls and online inquiries, delivering friendly, professional service and resolving routine questions about the client’s products or services.

You will clarify requirements, demonstrate empathy, document interactions in the tracking system, and participate in activities to improve customer satisfaction and business performance while rotating shifts as needed.