Ecommerce Specialist

PT Maja Estetika Sejahtera; Jakarta Selatan; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

PT Maja Estetika Sejahtera is seeking an E-commerce Operations Specialist to manage daily operations across Shopee, TikTok Shop, Tokopedia, and Lazada from our Jakarta office. You will ensure accurate product listings, pricing, stock, and promotional content while coordinating campaigns and analytics.

You will collaborate with Warehouse, Inventory, Customer Service, and Marketing to ensure smooth fulfillment, monitor performance metrics, and prepare routine reports with actionable insights.

Qualifications

• Bachelor's degree required in business, management, marketing, or a related field.
• 1–3 years of experience in e-commerce operations, preferably in beauty, skincare, or FMCG.
• Familiar with major e-commerce platforms and operations processes.

Responsibilities

• Manage daily e-commerce operations across Shopee, TikTok Shop, Tokopedia, and Lazada.
• Ensure listings, pricing, stock, descriptions, images and promotions are accurate.
• Coordinate campaigns, vouchers, bundles, flash sales and special promos.
• Monitor daily sales performance, GMV, orders, conversions, and cancellations.
• Coordinate with Warehouse, Inventory, CS, and Marketing for fulfillment and stock.
• Oversee order processing, shipping, returns and customer complaints.
• Support platform campaigns and ensure promotional mechanics are correct.
• Maintain catalog accuracy, platform compliance, and performance standards.
• Prepare daily, weekly, and monthly operational reports with insights.
• Identify issues and propose solutions to improve efficiency and sales.

Skills

E-commerce operations

Data analysis

Campaign coordination

Cross-functional collaboration

Education

Bachelor's degree in Business, Management, Marketing, or related field

Tools

Microsoft Excel

Google Sheets

Job description

Manage daily e-commerce operations across platforms such as Shopee, TikTok Shop, Tokopedia, and Lazada.

Ensure product listings, pricing, stock availability, product descriptions, images, and promotional materials are accurate and up to date.

Coordinate sales campaigns, platform promotions, vouchers, bundles, flash sales, and payday or double-date campaigns.

Monitor daily sales performance, GMV, orders, conversion rates, cancellations, and other operational metrics.

Coordinate with Warehouse, Inventory, Customer Service, and Marketing teams to ensure smooth order fulfillment and stock availability.

Monitor order processing, shipping performance, returns, refunds, and customer complaints related to operational issues.

Support the implementation of platform campaigns and ensure all promotional mechanics are executed correctly.

Maintain product catalog accuracy, platform compliance, and operational performance standards.

Prepare daily, weekly, and monthly operational reports and provide insights for improvement.

Identify operational issues and recommend solutions to improve store efficiency, customer experience, and sales performance.

Requirements

Bachelor's degree in Business, Management, Marketing, or a related field.

Minimum 1–3 years of experience in e-commerce operations, preferably in the beauty, skincare, haircare, or FMCG industry.

Familiar with Shopee, TikTok Shop, Tokopedia, and other e-commerce platforms.

Understand e-commerce operational processes, including product listing, stock management, order fulfillment, promotions, and returns.

Proficient in Microsoft Excel or Google Sheets, including data processing and reporting.

Able to analyze sales data, GMV, conversion rates, stock availability, and operational performance.

Adaptable to a fast-paced e-commerce environment and major campaign periods.

Willing to be placed at Kawasan Mega Kuningan, South Jakarta