E-Commerce Specialist

USAMS INDONESIA; Jakarta Utara; Sur place; IDR 89 280 000 - 145 080 000; Plein temps

Résumé du poste

USAMS INDONESIA is seeking an E-Commerce Specialist to manage daily online sales operations across marketplaces, support customer experience, and coordinate with internal teams and logistics partners. You will handle SKU management, promotions, order processing, and shipment monitoring, analyze sales data, and contribute to campaigns like flash sales and brand days.

The role requires a diploma or bachelor’s degree and at least 1 year in e-commerce operations, with strong communication and detail

Qualifications

• Diploma or Bachelor's degree in Business, Marketing, E-Commerce, Communications or related field.
• Minimum 1 year of experience in E-Commerce Operations, Marketplace Operations, Customer Service, or similar role.
• Experience in e-commerce, marketplace management, digital commerce, or related role.
• Experience managing platforms such as Shopee, TikTok Shop, or Tokopedia preferred.
• Familiar with marketplace operations including SKU management, promotions, vouchers, order processing, and shipment monitoring.
• Strong communication and customer-handling skills with good problem-solving ability.
• Detail-oriented and comfortable working with transactional data, reports, and administrative processes.
• Comfortable using Excel/Google Sheets and AI-based tools to support daily operational work.
• Proactive, responsible, and able to work independently.

Responsabilités

• Manage daily online sales operations across marketplaces.
• Support customer experience and handle customer inquiries.
• Coordinate across marketplaces, internal teams, and logistics partners.
• Manage SKU management, promotions, vouchers, order processing, and shipment monitoring.
• Follow up with customers from order placement to receipt of product.
• Plan, execute, and evaluate promotional campaigns (flash sales, brand days).
• Work with sales data and performance reports.

Connaissances

Communication

Problem-solving

Attention to detail

Data analysis

Independent工作

Formation

Diploma or Bachelor's degree in Business/Marketing/E-Commerce/Communications

Outils

Shopee

TikTok Shop

Tokopedia

Excel/Google Sheets

AI-based tools

Description du poste

We are looking for an E-Commerce Specialist to manage daily online sales operations, support customer experience, and ensure smooth coordination across marketplaces, internal teams, and logistics partners. The ideal candidate is detail-oriented, proactive, and comfortable working with e-commerce platforms, customer inquiries, and operational data.

Key responsibilities

• Manage daily online sales operations across marketplaces
• Support customer experience and handle customer inquiries
• Coordinate across marketplaces, internal teams, and logistics partners
• Manage SKU management, promotions, vouchers, order processing, and shipment monitoring
• Follow up with customers from the moment an order is placed until the product is successfully received
• Plan, execute, and evaluate promotional campaigns (flash sales, mega campaigns such as 10.10 / 11.11, and brand days)
• Work with sales data and performance reports

Qualification

• Diploma or Bachelor's degree in Business, Marketing, E-Commerce, Communications, or a related field
• Minimum 1 year of experience in E-Commerce Operations, Marketplace Operations, Customer Service, or a similar role
• Previous experience in e-commerce, marketplace management, digital commerce, or a related role
• Experience managing platforms such as Shopee, TikTok Shop, or Tokopedia is preferred
• Familiar with marketplace and e-commerce operations, including SKU management, promotions, vouchers, order processing, and shipment monitoring
• Strong communication and customer-handling skills, with good problem-solving ability
• Detail-oriented and comfortable working with transactional data, reports, and administrative processes
• Comfortable using Excel/Google Sheets and AI-based tools to support daily operational work
• Proactive, responsible, and able to work independently