E-commerce Supervisor

PT Brighty Global Sinergi; Bekasi; On-site; IDR 360,000,000 - 600,000,000; Full time

Job summary

PT Brighty Global Sinergi is seeking an experienced E-commerce Manager to oversee multiple official marketplace stores across Shopee and TikTok Shop, driving day-to-day operations and strong commercial performance from Bekasi.

You will develop annual to daily sales plans, manage campaigns, promotions, ads, live streams, and affiliate programs to maximize GMV, revenue, traffic, conversion, and profitability, while negotiating with platform managers and guiding the e-commerce team.

Qualifications

• Proven experience managing official marketplace stores/brands.
• Strong analytical skills with Excel/Sheets and analytics tools.
• Excellent communication and negotiation with account managers.
• Experience leading and coaching an e-commerce team.
• Target-driven with hands-on, proactive approach.

Responsibilities

• Manage and monitor multiple official stores/brands across Shopee and TikTok Shop.
• Develop and monitor sales plans across annual, quarterly, monthly, weekly, and daily horizons.
• Drive KPIs like GMV, revenue, orders, traffic, conversion, and profitability.
• Plan and execute campaigns, promotions, vouchers, ads, live streams, and affiliate programs.
• Build relationships with Shopee and TikTok account managers for platform programs.
• Monitor dashboards and analyze drivers and issues across traffic, promos, ads, conversions, and sales.
• Lead the e-commerce team through delegation, coaching, performance reviews, and evaluation.
• Ensure product listings, pricing, promotions, campaigns, and content align with brand requirements.
• Translate performance insights into action plans to accelerate growth.

Skills

Leadership

Communication

Negotiation

Relationship-building

Analytical thinking

Tools

Excel

Google Sheets

Marketplace analytics tools

Job description

Manage and monitor multiple official stores/brands across Shopee and TikTok Shop, ensuring smooth day-to-day operations and strong commercial performance.

Develop and monitor annual, quarterly, monthly, weekly, and daily sales plans to achieve business targets.

Drive and monitor key performance metrics including GMV, revenue, orders, traffic, conversion, and profitability.

Plan and execute marketplace campaigns, promotions, vouchers, ads, live streaming, and affiliate programs to maximize sales and traffic.

Build strong relationships and negotiate with Shopee and TikTok Account Managers, maximizing available platform programs, campaigns, and commercial support.

Monitor marketplace dashboards and analyze performance to identify key drivers and issues across traffic, promotions, ads, conversion, and sales.

Lead and manage the e-commerce team through task delegation, coaching, performance monitoring, and evaluation.

Ensure product listings, pricing, promotions, campaign execution, and content are aligned with campaign and brand requirements.

Conduct regular performance reviews and translate insights into action plans to improve sales performance and accelerate growth.

Requirements

Proven experience managing official marketplace stores/brands, preferably handling multiple brands and accounts.

Strong understanding of Shopee and TikTok Shop operations, marketplace strategy, and commercial programs.

Experienced in managing campaigns, promotions, ads, live, affiliate, traffic, conversion, and GMV.

Strong analytical skills with proficiency in Excel/Google Sheets and marketplace analytics tools.

Strong communication,relationship-building,and negotiation skills,particularly with marketplace Account Managers.

Experience in leading,delegating,coaching,and evaluating an e-commerce team.

Target-oriented,proactive,hands-on,and comfortable working in a fast-paced e-commerce environment.

Strong problem-solving skills with the ability to turn performance data into actionable improvements.