Head of E-Commerce

PT Mee Home Intelligence; Jakarta Utara; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

PT Mee Home Intelligence is seeking an energetic E-Commerce/Marketplace Specialist to develop and manage our online store across Shopee, Lazada, Tokopedia, and TikTok Shop from 0 to 1, including catalog setup, launches, and promotions.

You will optimize performance, handle product data, campaigns, promotions, and customer service, and work with Marketing, Warehouse, and Design teams to hit sales targets and improve GMV.

Qualifications

• Minimum education: D3/S1, preferably in Administration, Marketing, Business.
• Minimum 2 years of experience as E-Commerce/Marketplace Specialist or similar.
• Understanding of marketplace platforms: Shopee, Lazada, Tokopedia, TikTok Shop.
• Experience with campaign features, vouchers, promotions, and marketplace ads.
• Ability to analyze GMV, Conversion Rate, CTR, CPC, ROAS, AOV and prepare reports.
• Experience in consumer electronics or related fields is a plus.
• Proficiency in Microsoft Office, especially Excel.
• Meticulous, proactive, time management, and ownership of store performance.

Responsibilities

• Develop and launch online store from initial stage (0–1) across multiple marketplaces.
• Manage product catalog including info, pricing, stock, photos, descriptions, and variations.
• Plan and execute campaigns and promotions (vouchers, flash sales, bundles, Payday).
• Monitor order processing, payments, shipping, cancellations, returns, and refunds.
• Provide marketplace customer service with quick, professional solutions.
• Analyze store performance and develop strategies to increase sales and retention.
• Prepare daily/weekly/monthly sales reports with insights and recommendations.
• Coordinate with Marketing, Warehouse, Packing, and Design teams; support Live Shopping and campaigns.

Skills

E-commerce management

Marketplace platforms

Data analysis

Campaigns & promotions

Excel / MS Office

Store operations

Education

Bachelor's degree or Diploma in related field

Tools

Excel

Microsoft Office

Campaign tools

Job description

Develop and build an online store from the initial stage (0–1), including marketplace setup, catalog organization, launch strategy, promotion, and sales development to achieve targets. Manage all operational aspects of the online store across Shopee, Lazada, Tokopedia, and TikTok Shop to ensure effective performance and target achievement.

Key responsibilities

Develop and build online store from initial stage (0–1), including marketplace setup, catalog organization, launch strategy, promotion, and sales development to achieve targets

Manage all operational aspects of online store across Shopee, Lazada, Tokopedia, and TikTok Shop to ensure effective performance and target achievement

Manage and ensure accuracy of product catalog, including product information, pricing, stock, photos, descriptions, and product variations

Plan and execute marketplace campaigns and promotions, including vouchers, flash sales, bundling, Payday, Double Date, and other promotional campaigns

Monitor and ensure smooth order processing, from stock, orders, payments, shipping, cancellations, to returns and refunds

Manage marketplace customer service, including answering inquiries, handling complaints, and providing quick and professional solutions

Monitor and analyze store performance, including sales/GMV, traffic, conversion rate, promotion effectiveness, and develop strategies to increase sales, conversion, and customer retention

Prepare daily, weekly, and monthly sales and marketplace performance reports with analysis and recommendations for sales improvement

Coordinate with Marketing, Warehouse, Packing, and Design teams, and support Live Shopping, Affiliate, KOL, and campaign activities to improve online store performance

About you

Minimum D3/S1 education, preferably in Administration, Marketing, Business, or related fields

Minimum 2 years of experience as E-Commerce/Marketplace Specialist or similar position, with experience building and managing online store from initial stage (0–1)

Understanding of marketplace platforms and operations such as Shopee, Lazada, Tokopedia, and TikTok Shop, from store setup, product and order management, promotion, to customer service

Understanding and experience using campaign features, vouchers, promotions, and marketplace advertising

Understanding of marketplace metrics such as GMV, Conversion Rate, CTR, CPC, ROAS, ACOS, and AOV, and ability to analyze sales data and prepare reports

Experience in consumer electronics, smartphone accessories, or similar industries is an added value

Proficiency in Microsoft Office, especially Excel, and ability to adapt to various digital applications and tools quickly and accurately

Meticulous, disciplined, responsible, proactive, with strong problem-solving and time management skills, able to work independently with full ownership of store performance and sales target achievement