E-Commerce Operations Manager

Pt Deli Group Indonesia; Jawa Barat; Hybrid; IDR 267,840,000 - 468,720,000; Full time

Benefits offered by this job

Salary bonuses

Health insurance

Employee discounts

Professional development

Hybrid work

Job summary

Pt Deli Group Indonesia in Depok seeks an experienced E-commerce Operations Manager to optimize online retail operations, from order processing to fulfillment and returns, ensuring smooth workflows and high customer satisfaction.

You will lead a team, refine processes, manage inventory forecasts, monitor website performance, and collaborate with marketing for promotions and product launches, while driving efficiency and cost reductions in a dynamic digital space.

Qualifications

• Bachelor's degree in Business, E-commerce, Operations Management or related field.
• 3+ years of experience in e-commerce operations management.
• Strong understanding of e-commerce platforms, fulfillment, and inventory systems.

Responsibilities

• Manage end-to-end e-commerce operations including orders, fulfillment, shipping and returns.
• Oversee inventory levels and forecasting to ensure product availability and minimize stockouts.
• Implement and refine e-commerce processes to improve efficiency and reduce costs.
• Collaborate with marketing and sales for promotions and product launches.
• Monitor website performance and customer feedback to identify improvements.
• Lead and develop the e-commerce operations team with a customer-centric approach.

Skills

End-to-end operations

Inventory management

Team leadership

Process optimization

Data analysis

Project management

Education

Bachelor's degree in Business or related field

Tools

ERP systems

Fulfillment software

Google Analytics

Job description

Our client is seeking an experienced E-commerce Operations Manager to enhance their online business operations in the Depok area. This role is essential for ensuring the smooth functioning of all e-commerce activities, from order processing and fulfillment to inventory management and customer service optimization. You will lead a team focused on delivering exceptional customer experiences and driving operational efficiency in the digital space. This is a fantastic opportunity to take ownership of a critical function within a dynamic online retail environment, implementing strategies to improve performance and customer satisfaction.

About the Role

Our client is seeking an experienced E-commerce Operations Manager to enhance their online business operations in the Depok area. This role is essential for ensuring the smooth functioning of all e-commerce activities, from order processing and fulfillment to inventory management and customer service optimization. You will lead a team focused on delivering exceptional customer experiences and driving operational efficiency in the digital space. This is a fantastic opportunity to take ownership of a critical function within a dynamic online retail environment, implementing strategies to improve performance and customer satisfaction.

Key Responsibilities

• Manage end-to-end e-commerce operations, including order processing, fulfillment, shipping, and returns.
• Oversee inventory levels and forecasting to ensure product availability and minimize stockouts.
• Implement and refine e-commerce operational processes to improve efficiency and reduce costs.
• Collaborate with marketing and sales teams to support promotional activities and new product launches.
• Monitor website performance and customer feedback to identify areas for improvement.
• Lead and develop the e-commerce operations team, fostering a customer-centric approach.

Requirements

• Bachelor\'s degree in Business, E-commerce, Operations Management, or a related field.
• 3+ years of experience in e-commerce operations management.
• Strong understanding of e-commerce platforms, fulfillment processes, and inventory management systems.
• Proven experience in optimizing online sales processes and improving customer experience.
• Excellent project management, analytical, and problem-solving skills.
• Experience with data analysis and reporting for e-commerce performance metrics.

Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• Employee discounts on company products.
• Opportunities for professional development in e-commerce.
• Flexible hybrid work arrangement.