E-Commerce Live Chat Specialist: Delight & Convert

PT Dachin Etech Global

Desa Ciranjeng

On-site

IDR 55,800,000 - 89,280,000

Full time

7 days ago

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Job summary

PT Dachin Etech Global is seeking a proactive Customer Service Staff to manage online order inquiries via live chat in an e-commerce setting. The role emphasizes resolving issues, improving satisfaction, and supporting sales.

Placement is in Cikarang Pusat (KITIC Area) with 100% on-site work and ASAP joining. Requirements include at least 1 year in e-commerce customer service, intermediate English, strong communication, and Excel proficiency.

Qualifications

1+ year of experience in e-commerce customer service.
Intermediate English communication.
Proficient in Microsoft Excel.

Responsibilities

Customer Chat & Support: respond to inquiries and complaints via chat; check abnormal orders and follow up with couriers; verify promotions, stock, and product descriptions; report and elevate complaints; ensure urgent/stock-adjusted orders are resolved; coordinate with warehouse for urgent shipments.
Store Review Handling: track/analyze store reviews; follow up with buyers; provide compensation or solutions; initiate review disputes or revision requests; review/cancel/freeze orders; communicate with buyers and analyze cancellation trends; manage complaint resolution and submit feedback/reports.
Out of Stock (OOS) Coordination: monitor OOS orders via platform and internal data; notify buyers and update operations on buyer-specific requests.