Customer Service

PT Deli Group Indonesia; Jakarta Utara; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

PT. Deli Group Indonesia is seeking an on-site E-commerce Customer Service professional in North Jakarta. The role requires fluency in English, experience with e-commerce platforms, and strong problem-solving and communication skills.

The candidate should be able to handle multiple tasks in a fast-paced environment and be customer-focused. The position involves responding to inquiries, providing product and policy information, handling complaints and returns, processing orders, coordinating with

Qualifications

• Bachelor’s degree in any major.
• Experience in E-commerce Customer Service is preferred.
• Fluent in English, both written and verbal.
• Familiar with e-commerce platforms and order management systems.
• Able to work in a fast-paced environment and handle multiple tasks.
• Customer-focused with strong problem-solving skills.
• Good communication skills and positive attitude.
• Willing to work onsite in Sunter, North Jakarta.

Responsibilities

• Respond to customer inquiries via chat, email, and phone.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints, issues, returns, and exchanges.
• Process and follow up on order-related issues.
• Coordinate with related departments to resolve customer issues.
• Maintain accurate records of customer interactions and transactions.
• Support continuous improvement of customer service processes.

Skills

E-commerce customer service

English fluency

Multitasking

Customer-focused

Communication skills

Education

Bachelor’s degree, any major

Tools

Order management systems

Job description

Experience in E-commerce Customer Service is preferred.

Fluent in English, both written and verbal.

Familiar with e-commerce platforms and order management systems.

Able to work in a fast-paced environment and handle multiple tasks.

Customer-focused with strong problem-solving skills.

Good communication skills and positive attitude.

Willing to work onsite in Sunter, North Jakarta.

Requirements:

• Bachelor’s degree in any major.

• Experience in E-commerce Customer Service is preferred.

• Fluent in English, both written and verbal.

• Familiar with e-commerce platforms and order management systems.

• Able to work in a fast-paced environment and handle multiple tasks.

• Customer-focused with strong problem-solving skills.

• Good communication skills and positive attitude.

• Willing to work onsite in Sunter, North Jakarta.

Job Responsibilities:

• Respond to customer inquiries via chat, email, and phone.

• Provide accurate information about products, services, and company policies.

• Handle customer complaints, issues, returns, and exchanges.

• Process and follow up on order-related issues.

• Coordinate with related departments to resolve customer issues.

• Maintain accurate records of customer interactions and transactions.

• Support continuous improvement of customer service processes.
  

Supermarkets, Grocery & Petrol Retailing 101-1,000 employees

PT. Deli Group Indonesia is the world’s leader in comprehensive stationery business. Since our rapid growth, we are looking for talented talents to join our team.

Our Vision is to be a global brand, known for comprehensive, quality solutions for all offices and studies.

Our Mission is to provide valuable partnership and one stop solution and bring efficiency to your work and study.