E‑Commerce Customer Support & Resolution Specialist

PT. Lila Sehat Teknologi Medis; Jakarta Utara; On-site; IDR 39,060,000 - 72,540,000; Full time

Job summary

PT. Lila Sehat Teknologi Medis is seeking a dedicated Customer Service representative to handle inquiries and resolve issues across marketplace platforms and social media.

The role requires communication excellence, a customer-oriented mindset, and the ability to meet KPIs. Join a team focused on timely, polite, and professional responses while coordinating with Warehouse, E-Commerce, and Finance to ensure smooth order processing.

Qualifications

• Minimum SMA/SMK; Diploma/Bachelor's degree is a plus.
• At least 1 year of experience in Customer Service, preferably in e-commerce or marketplace.
• Familiar with Shopee, TikTok Shop, Tokopedia, Lazada, or other e-commerce platforms.
• Good communication skills with a friendly, patient, and customer-oriented attitude.
• Able to handle customer complaints and provide appropriate solutions.
• Responsive, detail-oriented, and able to work with targets/KPIs.
• Able to work independently and as part of a team.
• Willing to work in shifts or according to the company’s operational schedule, if required.
• Proficient in Microsoft Office/Google Workspace is a plus.

Responsibilities

• Handle customer inquiries, complaints, and requests through marketplace platforms and social media.
• Provide accurate information regarding products, prices, promotions, orders, payments, and delivery.
• Handle customer complaints, returns, refunds, and order-related issues.
• Respond to customers promptly, politely, and professionally.
• Follow up on customer issues until they are properly resolved.
• Coordinate with relevant teams such as Warehouse, E-Commerce, and Finance to resolve customer issues.
• Maintain good customer satisfaction and service quality.
• Record and update customer service data and reports.
• Maintain a positive company image when communicating with customers.

Skills

Customer service

Communication skills

Teamwork

Detail oriented

KPIs

Independent work

Education

High School Diploma

Diploma/Bachelor's degree (a plus)

Tools

Microsoft Office

Google Workspace

Job description

PT. Lila Sehat Teknologi Medis is seeking a dedicated Customer Service representative to handle inquiries and resolve issues across marketplace platforms and social media.

The role requires communication excellence, a customer-oriented mindset, and the ability to meet KPIs. Join a team focused on timely, polite, and professional responses while coordinating with Warehouse, E-Commerce, and Finance to ensure smooth order processing.