Desk Collection (Pengalaman & Non Pengalaman)

PT Insan Solusi Nusantara; Tangerang; Presencial; IDR 60.000.000 - 90.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attendance allowance

BPJS BPU: Work Accident Insurance (JKK

Death Insurance (JKM)

Descripción de la vacante

PT Insan Solusi Nusantara is seeking a Desk Collection professional to contact debtors by phone, SMS or email to recover overdue payments. You will clearly communicate arrears, penalties, and payment options while maintaining professional conduct.

You will record outcomes in the collection system, identify obstacles, offer alternatives, and aim to meet monthly KPIs in line with SOP and regulatory requirements.

Formación

• Minimum 3 months experience as Desk Collection, preferably in fintech.
• Proficient in Microsoft Office.
• Strong communication and negotiation abilities.

Responsabilidades

• Contact debtors via telephone, SMS, or email to remind and collect overdue payments.
• Communicate information regarding arrears, penalties, and payment options clearly and professionally.
• Record communication results into the collection system accurately and timely.
• Conduct communication persuasively, courteously, and in accordance with SOP and applicable regulations.
• Identify payment obstacles and provide appropriate alternative solutions.
• Achieve monthly collection targets in accordance with established KPIs.

Conocimientos

Communication skills

Negotiation skills

Office suite proficiency

Herramientas

Microsoft Office

Descripción del empleo

Desk Collection role involving contact with debtors through telephone, SMS, or email to remind and collect overdue payments. The role requires clear and professional communication of arrears, penalties, and payment options, accurate recording of communication results in the collection system, and identification of payment obstacles with appropriate alternative solutions.

Key responsibilities

Contact debtors via telephone, SMS, or email to remind and collect overdue payments

Communicate information regarding arrears, penalties, and payment options clearly and professionally

Record communication results into the collection system accurately and timely

Conduct communication persuasively, courteously, and in accordance with SOP and applicable regulations

Identify payment obstacles and provide appropriate alternative solutions

Achieve monthly collection targets in accordance with established KPIs

About you

Minimum 3 months experience as Desk Collection, particularly in fintech companies

Able to operate Microsoft Office

Good communication and negotiation skills

Attendance allowance

BPJS BPU: Work Accident Insurance (JKK) and Death Insurance (JKM)