Desk Collections Manager

PT Abadi Sejahtera Finansindo (Singa Fintech); Tangerang; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

PT Abadi Sejahtera Finansindo (Singa Fintech) seeks a results-driven Desk Collection Manager to lead our collections team in a proactive, data-driven environment in Indonesia. You will design strategies, monitor KPIs, and drive performance while ensuring regulatory compliance with OJK and industry standards.

Ideal candidates hold a Finance/Accounting/Economics degree with 5+ years in credit collection or recovery, proven leadership, strong negotiation skills, and deep knowledge of risk

Qualifications

• Bachelor's degree in Finance, Accounting, Economics, Business Administration or related field.
• Minimum 5 years of experience in credit collection or recovery, preferably in Fintech, P2P Lending, Banking, or Multifinance industry.
• Proven experience in leading and managing a collection team.
• Strong knowledge of credit risk management, debt recovery processes, and regulatory frameworks.
• Excellent negotiation, communication, and problem-solving skills.
• Strong analytical skills with ability to interpret financial data and borrower behavior.
• Proficient in Microsoft Excel, reporting tools, and collection management systems.
• Ability to work under pressure, handle complex cases, and achieve collection targets.
• Familiarity with digital lending platforms and tech-driven collection strategies is a plus.

Responsibilities

• Develop and implement collection strategies to optimize recovery rates and minimize NPLs.
• Monitor daily, weekly, and monthly collection performance against KPIs and targets.
• Supervise and guide the collection team, including field collectors, desk collectors, and team leaders.
• Ensure compliance with OJK and other regulatory requirements related to collection practices.
• Analyze borrower repayment behavior, trends, and portfolio risks; provide insights and recommendations to management.
• Handle escalated cases and negotiate repayment solutions with delinquent borrowers.
• Collaborate with Risk, Legal, Operations to address default cases and implement recovery actions.
• Maintain accurate records of collection activities and prepare regular performance reports for management.
• Drive continuous improvement initiatives, including adoption of digital collection tools, automation, and data-driven strategies.
• Ensure high standards of customer service while handling sensitive collection matters.

Skills

Negotiation

Communication

Problem-solving

Analytical skills

Leadership

Education

Bachelor's degree in Finance, Accounting, Economics, Business Administration

Tools

Microsoft Excel

Reporting tools

Collection management systems

Job description

We are seeking a result-driven and experienced Desk Collection Manager to lead and oversee our collections team in managing repayment activities within the Fintech / P2P lending environment. The role is critical in ensuring healthy portfolio performance, reducing delinquency rates, and maintaining compliance with regulatory standards.

Key Responsibilities:

• Develop and implement collection strategies to optimize recovery rates and minimize Non-Performing Loans (NPLs).
• Monitor daily, weekly, and monthly collection performance against KPIs and targets.
• Supervise and provide guidance to the collection team, including field collectors, desk collectors, and team leaders.
• Ensure compliance with OJK (Otoritas Jasa Keuangan) and other regulatory requirements related to collection practices.
• Analyze borrower repayment behavior, trends, and portfolio risks; provide insights and recommendations to management.
• Handle escalated cases and negotiate repayment solutions with delinquent borrowers.
• Collaborate with other departments (Risk, Legal, Operations) to address default cases and implement recovery actions.
• Maintain accurate records of collection activities and prepare regular performance reports for management.
• Drive continuous improvement initiatives, including adoption of digital collection tools, automation, and data-driven strategies.
• Ensure high standards of customer service while handling sensitive collection matters.

Requirements:

• Bachelor’s degree in Finance, Accounting, Economics, Business Administration, or related field.
• Minimum 5 years of experience in credit collection or recovery, preferably in Fintech, P2P Lending, Banking, or Multifinance industry.
• Proven experience in leading and managing a collection team.
• Strong knowledge of credit risk management, debt recovery processes, and regulatory frameworks.
• Excellent negotiation, communication, and problem-solving skills.
• Strong analytical skills with ability to interpret financial data and borrower behavior.
• Proficient in Microsoft Excel, reporting tools, and collection management systems.
• Ability to work under pressure, handle complex cases, and achieve collection targets.
• Familiarity with digital lending platforms and tech-driven collection strategies is a plus.